Well Pharmacy 2 Queensway, Morley, Leeds LS27 9BQ

"Received my prescription yesterday (Tuesday)only to find when I got home there was a box missing, this is the 4th time this has happened,when I rang to inform them.i was told to bring all my meds back even thou I'd opened 2 of them to fill my daily tablet holder,never told this on the 3 occasions that my meds wernt correct,tbh I am made to feel like am lieing and feel extreamly awkward to ring and report this,I have to take this missing med as its a blood thinner and I have been advised by my doctor that just stopping this medication will be extreamly dangerous to my health and would cause me to have heart attack I shouldn't feel bad when some one hasn't done there job right and missed my medication outi feel if they talked less and concentrated on doing a service maybe this wouldn't happen I deserve to be treated with respect as I am respectful to them it's a 2 way thing don't you think!!!am forced to make a bad review due to the way iv been treated by the pharmacist now I have had a text to say its ready to pick up,you have to stop been awkward when I have missing medication as its in house that's to blame and not me,my wife rang to ask why I have to take all my meds back and surprise surprise he couldn't answer her like I said I wasn't asked to do this on 3 other occasions,and why should I go to another pharmacy when iv done nothing wrong from now on I will check my meds whillst still in shop"

"Very helpful, pleasant and friendly staff...once you eventually get served! Most times when you go in there is a queue of people waiting to be served when they have 3 to 5 people busy in the back. They either need dedicated customer facing staff, more staff...or better management."

"I was told wrong information for a product I needed for my daughter which I purchased from the pharmacy by the staff. I tried to return the item only to be told I couldn’t by Neil Alun even though I was told wrong information about the product! I’m very disappointed with the customer service and I advise anyone to avoid this place."

"Very very slow. There are always 3 - 4 staff in the back so if the queue is building up, it's probably an idea to have more than 1 person helping customers, no? And a number of times I have finally got to the front, only for the person at the desk to disappear for 5 minutes before I'm served. Today I actually had to call out to them to ask them to serve me, only to be told "Oh sorry, thought you were being served." By who?! I have a repeat prescription that's prepaid, it shouldn't take 15-20 mins to pick up every single time I go. I mean, I hate to be critical and they are friendly enough once you get to finally speak to them, but it's just not efficient."