Waitrose & Partners St Katharine Docks

"I have been coming to this store for years and it really has now declined! I also feel there is some prejudice to Asian people in the store constantly receiving dirty looks from staff! I noticed recently that there is now a parking attendant who approaches me every time if I have spent enough money!? I mean how more direct could you be several different people use the car park but I have noticed he only approaches Asian people! This is so sad to see now even in 2023!"

"This branch of Waitrose has declined, stock levels atrocious at times, lifts always failing etc. Till staff are lovely, big shout out to Marion, but queuing can be bad at times. Trolleys now banned from self service tills, but rarely enough manned tills open to cope. I still use Waitrose for convenience, but drive to Asda Isle of Dogs more regularly than I used to and find better quality fresh food (which surprised me). When the new Sainsbury on Wapping Lane opens I may well be giving Waitrose a miss entirely which would be a shame as I know and like a lot of the staff there."

"I went in to collect an order from John Lewis. The lady member of staff on the click and collect counter was very unfriendly. I had a heavy bag of shopping that I had bought in this shop before collecting my parcel. I asked if she had a carrier bag I could buy as I was going home on public transport. She just said “no” and then added the parcels normally have their own carrying handles but this didn’t. She then thrust the parcel at me and walked away. So rude, I am an elderly lady and just asked for a little help to save going back to the tills. I won’t be returning to this store ever again!!"

"Excellent, large Waitrose with some very good deli counters. Customer parking is also available. Quick shout-out to the very helpful staff. I managed to leave my phone in there. The staff found it, handed it to customer services who returned it to me. Excellent."

"Large Waitrose supermarket near Tower of London. As you'd expect, it's very pricey but if you turn up at the right time and have a good eye for deals / reduced, then you can get by okay. Lots of choice, given size. Staff are helpful."