M&S Simply Food London W1C 2JT

"“The date of the visit was the 18th of January 2023. At 9.00 pm. The store is inside a shopping centre which is inside Bond st Tube station in London. I filed the complaint by phone next day. You can see the correspondence from me and from M and S at the bottom of this email after I waited for one month and heard nothing back. As you can see your colleagues finally looked into the matter after I chased them a month later but not to my satisfaction. They simply produced excuses. The store had no sign saying they don’t accept cash after 9 pm. Not then, nor since. I put products in the basket but the store employee Abdul refused to accept cash which a legal tender in this country. I only had cash with me so I could not buy food and feed my family and myself that evening. The whole experience traumatised me enormously. The fact that M and S then did nothing with my complaint stressed me additionally"

"Staff with no social skills whatsoever. Scanned several more expensive items and got shouted at “YOU’VE NOT SCANNED THAT” 3 times in a row because the 65p rice hadn’t scanned. Caused unnecessary embarrassment. They need to train their staff on how to speak to other people because it’s just not acceptable. Eye contact, manners, vocal awareness? Really disappointing"

"Hi I bought an orange juice two days in row the price was £1.90 but I have charged £2! I know is a little amount but ive been charged extra twice!"

"Tried to pay for my item on the self checkout, First attempt failed. In the meanwhile RAUSHABH was staring as if I was going to steal a small packet of basic biscuits from marks and spencer. Felt a little bit strange. Went out the shop to turn on remote purchases on my phone because signals in the store are really bad. Came back in to pay for the item, he’s still staring at my counter. There’s something majorly wrong with how he’s been trained. I used to pop in every other day. Ever since this incident I have NOT been! I don’t want to be made feel uncomfortable and be stared at if my payment doesn’t go through, not going to run out of the store with a 60p packet of biscuits. Disgusting!"