Waitrose & Partners Finchley

"I had walked around the supermarket and had gotten everything I needed but when approaching the self checkout, a member of staff was hovering very close to me, watching me check out. This made me feel very uncomfortable and I started rushing to get my groceries packed and paid for. He continued to watch me until I had paid for my groceries and left, I have not had this experience in other waitrose supermarkets..."

"It's a while since I last visited this Waitrose supermarket. Sunday is often ridiculously busy but today 05/03 it was only moderately so. Sadly no rotisserie chickens but lots of reduced bargains as it's early closing right? As per usual, High quality throughout the store from the large and fully stocked fruit and veg section through to the fresh meat and fish. Plenty of lovely staff and the bonus of a free coffee with a Waitrose card AND a Waitrose cup which some people seemed to have forgotten and were just using a cup from their car. Still there's no point telling some of these people that what they're doing isn't correct as they just get snotty. Too bad we have to put up with these "entitled" middle classes."

"Decent variety of products with an attention for gourmet choices. Helpful staff. I loved the barcode scanners for quick check out and spend control."

"Average size supermarket with a reasonable amount of parking spaces. The entrance and exit can be a bit troublesome from the main road as it’s normally busy."

"A supermarket that has lost its overall 1st class rating of customer service gradually over the years. - Staff still gossip a lot, but was less before. - staff 'always' used to offer to look in storage if the item we want was not on the shelves. - Staff used to 'always' ask if there was anything else to assist with after having given assistance, AND offer to take us to the product, etc - staff used to know the products available at the store and its location (aisle). - previously professional star rated staffs gave strong memorable positive impression. Poor training - a shelf stocker instead of asking a puzzled customer if they need help, asks the customer to move aside because the customer is in the way! Good - The new vertical fridge freezers are better than the leaky flat freezers and we don't have to bend down nor stretch and reach. Easier for restocking too by staff. Good - the new self-service tills are good. But, I would like to see the 10p carrier bags nearby self-service, and a few newspapers there. WHY DON'T YOU KEEP A LARGER DURABLE PLASTIC BAG eg 50p or a big green John Lewis JL grocery bag. Why should it only be available to selected JL people? Times have changed! Change with it! Join the world effort non-reliance on plastics. THANK YOU - trolleys don't need coins! Aisles are reasonably spaced, but gets difficult when store is busy and staff restocking shelves with bulky trolleys. GOOD PARKING - Open-air level-flat car park with Disabled & Family bays & car electricity charge ports. A nearby main Bus stop. Please HIGHLIGHT Parking time limit! Fresh cut flowers daily. The table and chairs are a hazard for shortness of space when the area near the bakery/cafe are not serviced. * Beginning to find more products than usual without price tags. Absolutely silly layout to have high stools & high tabletop just along the congested narrow exit from the pay tills. Why not rid of the 2 i/s & o/s garden pot plants area (would be sad) OR one car park bay to convert to an outdoor standing/seating drinks/snacks area with self time limit? Waitrose do have offers, but still generally more expensive than others. Voucher Offers through the post are pathetic and rare. Suggest an AUTOMATED system of AUTO DISCOUNT for products routinely regularly being purchased and scanning Waitrose card, the discount being shown to the customer at the till on scanning prior to payment, so the customer can still choose if no discount shows up. FISHY BOARD - Suggest the days fresh fish can be on chalk board on entrance to get attention: eg Salmon, Trout, Lemon Sole,. PRICEY - Aubergines are too SMALL size, too pricey to remain fixed price irrespective of size! - noticed "summertime" fruits in demand were much too pricey especially your Melons, grapes, strawberries,etc LACKING - all your fresh HOT Chillies seem to be from Africa!? Also,why are they in so small quantities 3/pack!? Is Waitrose a convenience store or supermarket!? Horrid Monster Cakeness. Family got ILL from Cake - from the "boxed" Waitrose cakes we got years ago, and never bought them again. Manager/CS briskly dismissed my complaint seemingly without slightest consideration. Fresh cakes lovely Delicious. WHY V? ARE YOU NUTS!? Almost all NUTS for sale do not have origin of source or production on packaging. I do not want to eat any Vietnamese produce (sorry) especially things grown from the land because of Agent Orange contamination still present and it's continued effects by affecting human life. Sorry again. All cashews are being bought from Vietnam. Why? You have no incentive voucher scheme, no way to reward "regular customers nor big shoppers". Please supply the 'free' papers and local papers only. Felt upset by the discrimination & unease in manner & behaviour by some Indian Waitrose staff against other Asian non-Indian customers. Felt often picked on by them in various ways. Previously Waitrose customers looked forward to their weekly shops. Self-service critically useful: The Waitrose Shopping Dash! Bless."