Boots Pharmacy 69-91 Commercial Street, Rothwell, Leeds LS26 0AP

"Never answer the phone. Lack of staff."

"Cancelled our flu jabs the other week. Rebooked and now cancelled my husbands again with under an hours notice. Just really poor service."

"I visited this branch today to pick up a prescription. I was surved by Marjorie and she literally made my day! Such a wonderful human being and obviously great service!"

"Although the Pharmacy staff are pleasant there does not seem to be enough of them. They also get basics wrong. I have used this pharmacy for several years and get my regular medicines through them but they keep getting it wrong either forgetting to order it or getting the wrong things then blame the doctors surgery for their mistakes. You have to spend 15 - 20 minutes on the phone, including having to ring back because if it isn't answered it automatically disconnects you, before somebody deigns to answer it. However they cannot be that busy because I have seen them chatting away in the back room whilst customers are waiting to be served at both the pharmacy and the general sales desk. Most of these problems seem to occur when they change the staff around, which seems to happen on a regular basis. Perhaps if they retained the staff then there would be fewer problems."

"Recently my wife was visiting her daughter overseas. Almost at store closing time her daughter asked her to take some medication for her granddaughter. We arrived at the store as the staff were ready to leave. My wife was very distressed as she would be unable to take the medication on her flight early next day. The staff took her into the store calmed her & endeavoured to determine what it was she needed. Eventually they understood her need & provided the necessary medication. Fantastic, service beyond the call of duty. Cannot thank those involved enough. A credit to the store."