M&S Simply Food

"My experience at this store was fine up until I had no choice but to go onto a till as the self checkout were closed off. I was served by a miserable staff member called Vivian who had the audacity to ask me WHY and WHAT I was buying my food items for. Does it really matter why I’m buying a salad? Should Vivian be asking me why I’m buying a salad at 8pm ? When I ignored the question because I didn’t feel the need to answer it…she goes ahead and says “gosh is that supposed to be your dinner?”. This is why some people avoid the tills and head towards self checkouts M&S, it’s because we don’t want a Vivian asking us about our shopping! Sort out your customer service!!!!"

"Asked to have a freshly baked sourdough loaf sliced but Nora at the bakery section along with her duty manager refused to do it saying it was against Marks and Spencer policy despite the fact that most other loaves were already sliced . Can this ridiculous policy be correct? Only teo weeks a go I saw a sign on the bakery counter saying please let a member of staff know if you would like your bread sliced. Hardly a big ask to keep a customer loyal. Would give zero for customer service if google permitted."

"Had a terrible customer service experience in store today. I ordered a cake which didn’t arrive on time (was supposed to be for yesterday, clearly said collection by 23rd). My app was showing “on its way to store” until the morning of 24th.As I only received my email notification today. I went in store today to say I don’t need the cake anymore and I’d like a refund. I was shouted at by store manager Tracey, according to her it’s my fault, as despite for no notification yesterday, I needed to come and enquire about it. Absolutely appalling experience as for M&S, email complaint to follow"

"I had such a positive experience with my two year old son in this M&S. Unfortunately without much warning he was very sick and a substantial ‘clean up on aisle three’ operation was initiated. The staff were incredibly nice about it, giving me wet wipes, tissues and bottles of water all without charge. They smiled and chatted with my son while I made a somewhat futile attempt to clean us both up. Thanks to everyone for such great service and I will continue to shop in the Whetstone store regularly!"

"Far too many people in store right now and impossible to socially distance. Woman on bakery with mask not covering her nose as the law dictates, and young man on self-service tills not wearing one a all."