Sainsbury's 158a Cromwell Road, London SW7 4EJ

"Nice place. Lots of parking spots. But there is no Prime KSI here. Not for the last 3 weeks."

"Rude, Rude, Rude Managers Customer experience manager, Raj, is a disgrace to the brand. How he can be allowed to shout and swear at customers is astounding. Calling my wife 'Sweetheart' condescendingly highlights his lack of tact. Sainsbury's please sort out your poor customer service levels at this store !!"

"No store manager available. Poor customer service! No supervisor available. It is almost Christmas so I've decided to purchase some gifts to my colleagues at work. This store is very convenient in location and you can find all sorts of items. I've purchased a bottle of whiskey and some chocolates on 22.12.2022 and I was able to purchase it without an ID. ( I'm 27 years old) Next day I had to buy some wine, and was stunned by 2 members of staff. They refused to approve the wine without presenting and ID. I do understand this procedure, however at that moment I did not bring my ID as the previous day they have approved it without any hustle. They could not accept a picture of my ID, however when I asked on what bases they can not accept the ID if it's valid (you can check the dates on the passport- it's valid), they could not give me any explanation. When I asked for a store manager, the answer was '' he is not here today''. Such a big store with plenty of staff working there, not properly trained... I think if the staff not competent enough a store manager or at least a supervisor should be available. However, it seems like they don't even know what is a supervisor. AVOID if you have limited time and really in rush to purchase 21+ items. I do not look as a teenager, but the disrespect what I felt with this poor customer service is not acceptable. Close down the store if you can't afford to have a manager... Ridiculous..."

"I was stunned to see the manager at this store abuse a customer. It happened at around 5pm while the store was full of Christmas shoppers The customer was simply attempting to return items and what transpired was truly shocking. The tone demeanor and language was inappropriate. The manager shouted 'I wish you complain and get me fired from this awful job' I would AVOID this store, if the management feel that way, then as a customer what am I supposed to expect?"

"Always helpful to customers for buying and suggesting for products. Good collection of juice , cheese and meat. And varieties of frozen products and cheaper prices. The most good thing about wine is that there is 25% offer in wines. I'm loving it."