Little Waitrose & Partners Old Brompton Road 103 Old Brompton Road, London SW7 3RD

"Which they would clean up the front of the shop with a paint"

"Horrendous experience at this store. I have been a Waitrose customer for more than ten years. I stopped going to Waitrose in November 2022, when the manager forced me out of this store (I shopped here for more than three years because I work in South Kensington). I should have left a review at that time but forgot. The story is too long to write here, but it is worth mentioning that when I repeatedly asked customer service to check the cameras so that they could see the rude and aggressive behaviour of their manager, they decided not to do it, and between their manager version and mine, they chose to back the manager’s one. I have only one regret, that I did not take a video of the episode (also because threatened by the manager that the store was private property, and I was not allowed to take a video). If I have had a video, Waitrose customer service wouldn’t have gotten away with what they did. Anyway, since then I did not enter any Waitrose stores and cancelled my Christmas delivery. I am gutted by the manager’s behaviour as much as I am by the way customer service handled my complaint. But it’s ok, they do not need my money, and, most importantly, I don’t need their products. Here is a picture of the bakery counter on Saturday morning. On a Sunday morning, same scene, therefore, I dare to ask why shelves were always empty at 9am on Sunday or around 8am on a Saturday (most of the weekends, there is nothing on display around those times). No answer was given to my question, instead, I have been laughed at by the staff at the bakery counter and forced out by the manager; even the security guard was shocked by such a reaction. Never again."

"Coffee machine seems not working twice a week. Staff mainly unhelpful. Manager walks about scowling like a northern nightclub doorman One lady with blonde hair is very helpful tho. Choice of food awful."

"Security guard was really intimidating and followed me really closely round the shop. I work in an office across the road and come into the store regularly. I was wearing my smart work clothes & I've never stolen a thing in my life! Not coming back if Waitrose is happy to have local, regular customers feel that uncomfortable when they're just buying their lunch."

"A good selection of items but a very dysfunctional layout that needs getting used to. However they have a nice selection of ready made meals as well as salads and sandwiches. The bakery section is quite lovely but I feel that many customer use their hands to select the pastry of their option. They have a comprehensive selection of wines and beers. There are self service tills and the staff is always helpfull and friendly. There is no parking which is inconvenient."