Waitrose Ltd 243 Kensington High Street, London W8 6SA

"Extremely rude staff. I am 35 and went to buy a bottle of wine. I kindly said hello and asked if I could get a bag, the check out agent said “ID.” She went on to call her manager urgently because I did not have an ID. She could have just mentioned she couldn’t sell the wine because I didn’t have my ID. She made a scene and started giving moral lessons. Never met anymore so rude."

"This is a good sized store they have most items you could need. Unfortunately the service here is a bit under par, I feel the staff could 100% work on there people skills. Customer service experience poor"

"I just googled Waitrose Kensington to check what time it closes tonight. I was surprised to see that this store has only a 3.9 star rating! I was actually surprised that people even wrote reviews about supermarkets, but I couldn’t leave the page without writing that this is, quite simply, the best supermarket in London. It’s the perfect size, not too large and overwhelming, but has everything you could possibly want. Waitrose products are always top of the range as far as normal supermarkets go, but what is key here is the staff. Since I moved to the area, the team at Waitrose have (genuinely) become friends! Angela, Joan, Carmen, to name a few. Everyone from the fish and meat counter to the security man guarding the champagne! Everyone has a smile on their face. Always happy to help. I talk about this Waitrose to everyone, it’s a joy to shop in! See you in 10 mins I need to come and buy some milk!"

"While the prices are sometimes more expensive than other supermarkets I can't fault them on the quality of their meat. Well worth paying that little bit extra to get the best on both their meat and veg. Despite it being smaller than some of their main stores, the selection of stock is still pretty good and I have rarely had to go elsewhere to get the last of the ingredients."

"Waitrose is a really good shop and they have some good offers before Christmas Strange this branch was a bit shirt on fresh veg but guess being Saturday they are being careful about food waste Very helpful well trained staf and this is a good shop recommended"