Sainsbury's Local

"Living around and was shopping here for years. In recent month customer service got utterly ridiculous. Employes spent most of time talking on phone and won’t bother to stop even when serving customers."

"I use this place daily as I live nearby. All of the staff are really lovely and friendly, including the security team. When I was on crutches, staff would carry food to the till for me. I can put little fault to this store and their staff, a great team. Congrats, and merry Christmas"

"Dear J Sainsbury plc; Without a doubt, the worst experience I have ever had from what I used to think was an established brand through customer integrity. Being local, I've literally spent thousands of pounds in there over the past 12 months, due to convenience. The staff are: - Rude, at best, disingenuous. - Leave you waiting at counter for sometimes minutes, before serving, scowling at me like I'm an inconvenience. - Talk to each other (in Indian, or similar) on their bluetooth headsets, whilst serving customers - flipping rude and increasingly infuriating (I've let months of frustration build before finally writing this rant). I was once grabbed upon arrival by the manager because I was undercharged on the previous visit. How is this my doing? vs. actually being a staff training issue. We are customers. Not scum. I can appreciate there is a big overseas labour force, however surely they need to be educated on the values of a longstanding British supermarket, before being let loose on the poor customer. Customer etiquette training needed!! And no, I'm not racist. I simply expect a good experience when paying top dollah to an established, and previously perceived as credible, people centric brand. Amen."

"Good sainsburys local. They have much of what you may need and open late hours. Will often not have something specific you may be looking for that you think they may have. Staff very lazy and not willing to help, often under staffed. Argos pickup is great and very helpful"

"I’ve been shopping in this store for over two years now . Very nice and super convenient little shop . Unfortunately most of the staff including the security guard at the door are quite rude and dismissive when approached . The rudeness it’s overwhelming the lack of basic costumer care / people skills are just something else . The staff roam around the shop as if they were on a look out for something ( probably potential thieves) with their headsets communicating with each other in their own language including wile serving at the till . That’s so not okay ! Come on guys , Get a grip !"