Waitrose Wandsworth 66/67 Southside Shopping Centre, London SW18 4TG

"Horrible experience. I have been shopping here for 3 years now and was never IDed buying beer or drinks (as I'm almost 30 and does not look remotely 25 or younger). Every time I was purchasing beer with my male partner who is the same age, we were not asked for IDs. The one time I was getting beer and wine, the lady at the check out asked for ID. Should I have been a white male like my partner or not POC, I doubt the staff would have asked for it. It is ridiculous that staff lack understanding of different appearances of people especially other races. The way that the staff communicated was really disappointing, she could have at least asked it for at the beginning straight away but she scanned the all the products and then kept me waiting then decided to ask for ID."

"Staff was rude in two occasions. I work in retail and I know how stressful the job can be...but if a customer approaches you with best manners you don't answer like "you should know...""

"If only I could give 0 stars!! I don’t normally write reviews unless the service is exceptional or dreadful, in this case it’s the latter. Don’t bother with your time or money if your from an ethnic background. Went in today as I forgot to pick something up whist I was shopping in Sainsbury’s. The tall white young guy that usually man’s the self checkout by the main entrance gave me a stare.I was literally 2 seconds and he was gone!! No doubt to check the cctv because we people of colour all thief right? This is the second time I’ve experienced this, the first time I was literally followed and had to raise it with head office. I think I’ll stick to Sainsbury’s, better all round and I can shop in peace knowing I’m not under big brothers watchful eye."

"Very bad experience in Waitrose Wandsworth. I am single mum, I wanted to do quick food shopping with my 2 children, when my 3 years old son started to have tantrums in the shop when we entered the shop, straight away very young manager came to me saying in front of other customers, that I will have to leave if my son won’t be quiet. As it is very stressful, difficult and embarrassing situation anyway with my son’s tantrums he made me feel even worst and very upset, so I left shop immediately without food for my boys. I know how it is annoying for others when my son starts tantrums, but I need to buy food somehow. I have never been treated like that in other shops. Thankfully there are other shops like Sainsbury’s near by where I could do shopping and been treated with understanding and respect. I will never shop in your Waitrose again."

"At the self check as that's how all these shops wants us to pay now. No one there. Had to ask someone in aisles to come over. Barely said a word, walked off. Needed another issues sorted no one around. Another member of staff arrived and again no customer service, barely a word spoken. Waitrose Wandsworth poor."