Best Western Forest Hills Hotel

"I had a really terrible experience with this gym that I just have to share. When I first signed up, I was pretty excited about the facilities and equipment, and I thought the monthly membership fee was reasonable. However, when I decided to cancel my membership a few months later, that's when the trouble started. I was informed that in order to cancel my membership, I would have to pay for two months in advance. I was shocked by this, as I had never encountered this kind of policy before. I tried to reason with the gym staff, but they were unyielding and wouldn't budge on the policy. A few weeks later, I received a notice from a debt collection agency claiming that I owed money to the gym. Instead of trying to resolve the issue, the gym had gone ahead and sold the debt to a collection agency. I was appalled by their lack of professionalism and ethics. It's clear to me that this gym is only interested in squeezing as much money as possible out of their members, even if it means resorting to underhanded tactics like selling debts to collection agencies rather than meeting someone halfway. In summary, I would strongly advise anyone against joining this gym. Their policies are unreasonable and their customer service is appalling. Save yourself the hassle and go somewhere else."

"We went for a walk during the Christmas holiday in the woodland surrounding this hotel. I never knew it was there. We went in for some food and drinks, it was lovely. Staff were friendly , everywhere was nice and clean. I can't comment on the rooms as we were not guests. I would reccomend going there for food and drinks."

"I had written a long essay about the quality of my stay but nobody would read it. Spa facilities were good. location and parking good. Being dog friendly is very good. Staff were ill mannered, disrespectful and down right unhelpful with a special mention to the holier than thou stuck up receptionist Bryan who badly effected the mood of my stay. Meals poor. Generally raggedy and outdated decor."

"Forest Hills was most convenient for an overnight stay before an event nearby. From the outset I was impressed with the service. When I had to ring to amend the booking, having accidentally only selected 1 guest rather than 2, Stephanie was very understanding and helpful - promptly sending a confirmation email of the change as requested. As for the stay, despite - as mentioned in other reviews - the hotel being quite dated, it was fully functional and suited our requirements. It had a great view and plenty of parking. I was impressed with the leisure facilities too and enjoyed using these in the evening. All in all I would return should I visit the area again."

"Staff were very helpful, breakfast was freshly made and plentiful and the location was really good for visiting Chester and surrounding area. However the rooms were a bit tired the bathroom was most certainly in need of an update as too was the decor especially the curtains. It was however clean and sufficient for our needs."