Costcutter 6 High Street, Brentford TW8 8LD

"Paid nearly £19 for a box of 12 stella bottles asked specifically for them to be cold and they were warm!! Uber gave me a 79p credit lol.... who wants warm beer! .... what a rip off won't be ordering from there again"

"Most expensive shop in the area, might as well go to Harrods for the price. But alas this is Brentford not a wealthy area. Basic economics: better value= more customers, more customers =more sales, more sales = more profit. They should try it, the community would be pleased."

"Nice little store, people are chill. They used to overcharge before so i stopped going unless i had to so not happened lately, I see the owner said it makes no sense because its a franchise, well it does if you put the money in your pocked instead of the till. Lol good one"

"Ordered of Uber eats a couple of times, and for the second time yesterday wrong items have been delivered to me (3 items have been incorrect). Ridiculous will not be ordering again the staff should of called me up to let me know if the items that I wanted weren’t available not just send me random ‘Jamaican vegetable patties’ and Bombay bad boy pot noodle."

"In the last two days I was shouted at, yelled and insulted in this shop by staff as well as the owner of the shop himself. And the saddest thing is that it happened over the the small issue which could have been resolved within minutes. Over the time I bought a few cheap tokens from the shop for my kids but as expected they usually wouldn’t last more than a day. I never made a fuss over it and simply asked children not to buy anything from there anymore but kids are kids so yesterday they bought another toy for mere £2.00. Unfortunately, this toy fell apart even quicker within 10 minutes of coming out of package. Now I was upset because no matter how cheap it is it still cost money so I went to the shop hoping to exchange it or get a refund. Big Mistake! Shop assistant just rudely dismissed me ! Seeing that the argument going nowhere I asked for a manager or the shop owner and was told to come back next day. I went back which was Another Big Mistake maybe even Bigger ! The shop owner even didn’t try to listen to me ! Within minutes he got agitated and aggressive. All my pleads to calm down and try to solve the problem peacefully made him even more angry. He ended up yelling Get Out ! When I mentioned complaint he shouted do whatever you want! Get out! Go ! I was shooshed out of the shop like a dog. Now well, not everything is about the money in this world, those £2.0 would not make neither of us richer. No matter how Grand the owner of the Brentford Costcutter shop I don’t think he has any rights to treat people in this manner. I have always thought that the very essence of retail enterprise is customer satisfaction well probably for this shop it is just simple greed I hope you will find this review helpful and hopefully your experience with this shop will be different from mine."