Jumpin Josephs,

2 Caldbeck Road, Bromborough, Birkenhead, Wirral CH62 3PL

"What an improvement!! More seating, WARMER and an all round lovely feeling! Topped off by the most amazing Playlist!! The kids absolutely loved it and so did the parents, all singing and bopping along! cherry of the cake! When I commented on the music, the young lad told me he’d made them - he’s a keeper! Will definitely be back again x"

"I wanted to share my experience of Jumpin Joseph’s in Bromborough on Sunday 18th February. I attended there with my 9 year old autistic son and my 2 year old Granddaughter. My son can be particularly challenging much of the time and doesn’t find it easy to be around other children or lots of noise so it isn’t easy for us going on days out much of the time. As expected my son was having some difficulties with other boys in the football area and as I was busy running after my granddaughter I was struggling somewhat trying to keep a close eye on both of them. My son complained to one of the staff, Max, who listened attentively to the issues and went promptly to resolve the problem between the boys in the football area. I watched for quite some time and noticed that Max stayed with the boys and playing and interacting with them all. As soon as there were any potential problems arising, Max would intervene and redirect the ball so as to separate the boys from any confrontation. I found it particularly sweet how he looked out for my son and gave him a friendly fist bump which my son was delighted with. We will definitely be returning again soon. Well done to all the staff."

"A young girl who works there came over to help calm my daughter who has special needs down as she was upset. She really went out of her way to help offering to turn the music down and help diffuse a meltdown be being so kind. It was So appreciated as it meant we could stay and enjoy our day and we can’t thank her enough."

"First visit with 1 and 3 yr olds for the tots session. Not busy. Kids really enjoyed it and we would return again. Had to spend £10 on socks for the 4 of us but it clearly says that on their website and can use them again. Small soft play area and climbing wall too"

"Utterly disgusted after my visit today with my 5 year old son. I could have left a few bad reviews before today, but didn’t as I thought they where a decent establishment! My first experience here I ordered a oat latte, and I was brought cows milk. They assured me it had never happened before, and I filed out an accident form. I came a second time and the same thing happened again. Only this time no accident form was offered. Again, i didn’t leave a review as I thought maybe they where busy, plus accidents happen. We came a third time and I ended up booking a party for my son, which I ended up cancelling after seeing a health and safety issue. I spoke with the owner who happily refunded my deposit. She told me that she hoped we could comeback soon. Still, I didn’t leave a bad review because I am nice person. We left it a couple of months before coming today due to myself being very unwell. We came today as my son needed a treat and to have fun, and this is his favourite trampoline park. Though the response I got of a young man has really left me pretty upset. From being spoke about in front of my face, to not making me the latte I ordered. I did speak to the manager who was so lovely and brought me a latte, and she gave my son a drink also, and to add, let my boy play for longer. The young chap who I won’t mention his name did come and apologise, and rightly so after how he treated me and made me feel. This was supposed to be a nice experience, instead I will leave feeling rather upset and disappointed. All this because I cancelled a birthday party, and for very good reasons. The level of professionalism from him is actually shocking. Please be kind to people, you never know what they are going through. I would like to thank the manager for her prompt response, and how she handled the matter."