American Golf - Merry Hill Unit 12A Station Drive, Brierley Hill DY5 1SY

"Terrible service. Measured up wrong for a driver by some smug salesman! Asked if they had another club in stock was told no. Not even offered to order it in. Pathetic!"

"Bought a full package set of Cobra Fly XL graphite golf clubs in April with a 12 month warranty. During a professional golf lesson in June, the shaft of the 9iron broke on impact of the ball and taking a divot. When I took the club to the shop, i was accused of breaking the club by misusing it, the damage wouldn't be covered by the warranty and I was expected to pay £59.99 for repairs. Despite trading standards stating to me I should be entitled to a repair under warranty, on presenting this evidence to American Golf and Cobra, both companies are still unwilling to cover the defective club under warranty. Very poor customer service with the accusation, very poor 'warranty' cover. Definitely would not recommend or conduct future business with American Golf."

"I popped in to buy goods with a voucher I had been given during lockdown. I was told it had expired, and also that it had been extended by only 3 months. The shop was closed for more than that due to covid. Very poor show, staff really not interested at all. I've spent a lot of money in there in the past, but won't visit again."

"Not a good service. Asked for a product, they looked at the shelf and said we don't have any and didn't sound like they was going to order fresh stock any time soon. I shall not bother wasting my time in going back. Very poor attitude."

"What's not to like ! Very helpful approachable staff who know what their talking about always ready to offer advice if you need it. Good product knowledge and a pleasure to talk to.. Just bought a full set of mizuno irons mp25s the fitting service done by Oliver was first class.. Always a pleasure to shop there happy Christmas guys.."