B&Q Belvedere off Lower Road, Belvedere DA17 6DF

"Ignorant staff! At least the ones which I’ve meet yesterday. I went to buy laminate floors and there were not enough boxes displayed. I asked not one but 2 people if they have more at the back or that is everything. They said that the only stock it is displayed. Well, ok, I tried to order it online, while I was in the store and it was showing me that I can click and collect the same laminate, the amount I want in the same store! When I asked again they were saying that this is impossible, and that it’s showing like that but they will decline my order. That the system it’s not updated and that I should check another store. Well, why would I travel 30 min to another store which may or may not be available as per their saying? Or be in the same situation? It was a blonde young lady, with glasses, who start rolling her eyes and look at me in a rude way, along with another gentleman, old short person, who we’re arguing with me that I am not right and that I should try to purchase just to prove them that the order will go through. Luckily, a nice gentleman at collection point looked into their system and told me how much stock they have and that I should order online. None of the other told me that someone can check for me. They were rude and arrogant. I am not working there but I have a better understanding than they to in regards stock. Especially the young lady who was leaning on the sleeves and barely talking when Ia asked for advice. It is a shame!!!"

"I attended b and a Belvedere today at around 11.30 and asked a chap called Matthew if he could help my husband and I with regard to buying a bath etc. what a lovely helpful chap, he went above and beyond to help us look for a shower that was not in stock, plus all our other requirements. He was a very helpful and patient young man who I thanked but he just said it’s my job. Please employ more young people like him, he was so nice"

"I would strongly advise against seeking any service from here as staff will make you feel like you are disturbing them by asking questions/ trying to follow-up on appointment and treat you with hostility. maybe it is a racial issue as other reviews here seem positive but I’ve had 2 negative experiences here this year. Very argumentative and unhelpful. I would say if you are going in to-buy products and don’t require assistance, this store is decent in size and stock. Anything requiring assistance here will be a waste of your time otherwise, unless you’re white perhaps?"

"A disappointing visit today. I was looking for wallpaper and had a few patterns in mind that I had seen online. Unfortunately a lot of shelves were empty and I couldn't buy anyway because there wasn't enough rolls with the same batch number. I know I can order online but some items not available to deliver to my postcode. I have ordered now but its a 7 day delivery and decorator is due next week !"

"There would be fewer stars because of the difficulty of finding objects and lack of help from staff but for one exception. An energetic young black lad who made the whole experience much less stressful. His keeness and willingness to help were the only things that make me happy to shop here."