B&Q Greenwich

"I went in and had a look around. I particularly liked the plant section, and was interested in the heating, but they had mostly electric and I was more interested in purchasing a wood stove. I didn't buy anything today. I didn't take any photos unfortunately they did have some nice stuff to take photos of. The staff were helpful as always and and one directed me towards the the gardening section."

"Next to IKEA. Bus station at the front door. 4 hours car parking in front with Burger king next door. No cart available outside. You have to collect cart across the street in the parking lot. A lot of items available but the staff are not really helpful. Some of the items misplaced with no price tag."

"I rushed to the store after work, arriving before 19:00, to buy some timber which had to be cut to my size. According to the B&Q website, the Greenwich store was open until 20:00 and there was timber cutting service available. However, when checking out, I was advised that the timber cutting counter had closed at 18:30. I asked if they could cut it for me tomorrow and have it delivered to my address but was advised there was no such service. This photo of the timber cutting counter was taken at 19:25 on 24 November 2022. Nowhere at the counter or on the B&Q website does it say about different opening times for the timber cutting service. While each individual staff has been polite and understanding, and I must praise them for that, the management of this store is awful and incompetent. If a service is to close earlier, it should be clearly indicated on the store website. As the service level was far below expectation, and there was misleading information on the website, I cannot recommend B&Q’s services to anyone. It is likely you would be disappointed based on my experience."

"It’s an essential store for home owners because it has lots of products for house maintenance, decorating and light bulbs. Also, gardening lovers like this store, too. I was glad that they moved some lovely indoor plant at the main entrance recently. The self check out machines also improved so customers don’t queue too long to pay. But I highly recommend you wear not expensive clothes to this store because it is always very dusty!"