Screwfix Highway

"Great one screw fix shop, you can buy electronics tools. They are 7 days open.."

"Fast service and super convenient if you pre-order using the app or website. Very convenient parking as well as within easy reach of the DLR. Always there when you need them, many a time I managed to get just what I needed in the evening after realising I was missing a part or a tool."

"We are currently refurbishing my mother in laws house and have used Highway for the majority of it. It's cheap and all rhe staff are really helpful and happy to help. I love the addition of the ipads across screwfix it cuts so much time and you can find what your looking for and if you can't, the staff are extremely helpful in helping you find it, and if they don't know they often ask a colleague. It doesn't matter what time of day it is, all the staff are extremely helpful and the management team are great at helping out with your next day items if it hasn't come in or has gone missing."

"On the 14 September, I had the worst experience ever at this shop. I used to visit this shop quite often and never had any problems. However yesterday I happened to meet the Duty Manager - Kit, whom I kindly asked to help me find the socket, he said that they (the staff) were forbidden to help customers search the products. He said I should search it myself. I started to search it myself, and spent 40 minutes of my time on it since could not find the correct one. How this is possible at all - to watch how the client struggling find the product and now even TRY to help! I approached Kit again and asked for help, since I spent so much time on my search but had no luck, he refused to help and said he cannot help me. Are you serious? Is this the behaviour of a duty manager? He did not even try to find a solution, seeing me searching for the socket for so long, he just did not care to satisfy the customer’s needs! I have never seen such rude behavior from a duty manager, who was supposed to try his best to increase sales in the shop. On the contrary, he reduces the sales and makes customers feel unwanted and helpless. I would recommend the Managing team of this shop to pay attention to the behavior of this employee. Understanding that I can spend my whole evening searching for the right socket, I approached another worker in the shop, whose name was Iffat, he helped me to find the right socket straight away, it took him 2 minutes to help me. My opinion is that Iffat deserves the position of duty manager since he was very helpful, polite and provided the best possible service to the client. I was absolutely mad because of this situation, my evening was spoiled just because I wasted my time there searching for something that could be found within a few minutes, but the duty manager Kit just didn’t care."

"Always found them trying to be helpful. If you after real quality 'Screwfix' ain't for you. But generally won't go too far wrong. Used them many times, and probably will continue to do so."