Toolstation Bromley

"It's a funny place this. It's next to Screwfix and largely comparable except for 2 things... 1) they won't let you see anything in a sealed box (it see if the screw is the right size) but that might just be me. The second thing is the customer service sucks. A new guy there is great but the manager and her minions just ignore you. After spending 2 minutes being ignored, and literally walked around by staff whilst avoiding eye contact I left and will quite happily and easily buy from Screwfix now. A simple "I'll just be a moment" doesn't cost the earth but seems to be fair too challenging. I just can't stand rudeness so I'll pass here in future."

"You order something and collect it. You find it's the wrong item. You take it back. They can't refund you there and then. Later you get a refund notification via Paypal and they've refunded you a different item on the order at a lesser price. Life's too short and time is too valuable to go down and bother to sort it out."

"Extremely pathetic service from Toolstation. Purchased an item on 18th August and was asked by the staff if I need a receipt. I did not, as I had purchased on my credit card and did not want to waste paper so declined. I wanted to return as it as it was not suitable for the purpose. The staff and supervisor were downright rude today and refused to help as I did not have the receipt. I showed them the purchase transaction on my credit card account but they were completely unwilling to assist. It was suggested I go to Bridgewater to the head office to make a complaint. Thankfully, there is a Screwfix right opposite, which will continue to get my custom."

"What a move for Toolstation. Was waiting for branch in Bromley long time. To make it even better Craig, the most helpful guy works here. I have known him since he was working at Catford branch. Always helpful and polite. Well done Toolstation."

"Was really helpful to get my Google nest and was really polite, will be returning to get more products soon"