Goldsmiths

"If you’re a watch person buy elsewhere. This store sell to selected flippers. They’ll tell you the watches on display aren’t real when you can see them all set to different times and many of them still moving from being shown to their chosen flippers. Read the other reviews about trying to push people to buy watches to sell on just to get on a list for a watch they want. We all know it goes on but this store just don’t value customers at all unless they are one of their flippers."

"Originally 5 star as they were very good when dealing with me initially. However, after three weeks, I've still not heard from them about a ring resize which they told me would take them two weeks. I phoned them and was told it's 3-4 weeks. I have no idea when to expect my ring back and not impressed I've had to phone them to chase rather than be kept updated. Edit: ring returned and was too small, the original lady had said that if it was too small they would deal with it and it wouldn't cost any extra. The person I dealt with said that she shouldn't have said that but to their credit did honour it. I paid the balance at this point and it was sent off again. The ring then returned a few weeks later and fitted my finger correctly, on collection I was asked to pay the balance which I had already paid previously. I showed them the transaction on my banking app and that was fine. Overall, not a smooth experience but they were never difficult or backtracked on their promises so in the end everything was ok."

"Beverley was absolutely wonderful to deal with. No pressure to buy at all, lots of knowledge from both Beverley and other staff in the store. Made to feel really welcome and offered drinks whilst trying on watches. Collected the watch from Robert yesterday and he was equally wonderful. Again, offered drinks on arrival, talked through the warranty and other options, he set the watch up for us and made sure we were happy before we left. A nice touch was that they made an effort to interact with me too, rather than just my partner who was the one buying. Really pleasant experience and will definitely be returning in the future."

"Purchased an engagement ring in September with a view to giving it my partner on Christmas Day. I was told that we could come to size the ring shortly after ie Boxing Day. When we seen the ring in store it had been reduced by £1500. I asked if that reduction could be passed on to me considering the ring had never been worn and it was being swapped for a new one. I was told no due to the fact it had been too long a period that had passed. Needless to say I was very disappointed. Staff who served me were very good to me and more than helpful."

"This is an update to a previous review. After an initially not so great experience with a sales associate, I asked to be changed to someone else who was great and I was happy. I mentioned my initial experience in my review and was unexpectedly contacted by Goldsmiths who wanted to know more details and seemed to actually care. I'm impressed when a company takes the time to listen to feedback and do something about it. Also, it's a beautiful store in a convenient location."