Cineworld Cinema Chesterfield Derby Road, Chesterfield S40 2ED

"It was clean, the staff were friendly and helpful. The food and drink were overpriced and not a good selection, my Pepsi was flat. It was freezing sat watching the film and when you have arthritis you cease up in the cold. The film was fantastic but getting out of my seat afterwards was not easy."

"Staff really polite and helpful. The building gets extremely cold once the film begins. Had to sit in coat and gloves. Unfortunately this is not a one-off situation. I'm a regular visitor and this now seems to be the norm."

"Nice place, clean and tidy, not too busy at all. Staff friendly and helpful. Only go to cinema every now and again. Usually to watch the big blockbuster type films as ticket prices are what you would expect at the moment, on the pricey side, especially for a family of 4. The only negative I have is the food and drink are very very highly priced. Overall I would go back."

"To whoever this may concern, I have left Cineworld chesterfield Derbyshire half way through the black panther new movie (3 pm showing) as I have felt intimidated and upset with two members of the team that have abruptly interrupted the movie! I missed two parts that were important and there for left! In the beginning there was a group of about 20 young males aged 11-15 through adverts as you can imagine they was a bit loud. A man approached the kids shouted at them. He then went on to tell the staff. The staff did come in and tell the boys. Since the movie started the boys were all behaving. As I understand it’s their job to come in a check they are behaving. The two male in doing so (Alan team leader and cam shop floor) come in and made there appearance know which then distracted two main parts of the move. The second male (cam) come in and stood staring at me which made me feel intimidated! I am a 29 year old women. Not a child! However I did have my 5 year old boy with me he was sat on the floor making no noise. As I left the screen for my child to go to the toilet in which the young males helped holding the door for him to enter and exit the toilets. I approached the members of staff in which cam was extremely rude putting words in my mouth and lying saying my son was climbing all over the seats! To which the reply from the manger John I believe his name was. Was just replying with I wasn’t there. Now I’m sure we all know about the customer is always right. And everything I was saying was being pushed to the side. I unfortunately left the movie before it was even finish. I am upset and disgusted in the staffs behaviour. I totally agree there are rules and policies in place. Being a manager myself. I do not feel as if it was handle correctly or professionally one bit. And I will never be returning to that cinema again!"