Yorkshire Accommodation Bureau Ltd 26 Westgate, Rotherham S60 1AP

"Useless as a letting agency. Been a tenant nearly 5 years and we’re getting nothing but broken promises and constant failure for them to comply to our requests when it comes to repairs. Got enforcement at RMBC involved and there still not complying. Added note 20/2/23: Due to us complaining about repairs and other issues YAB/landlord have now decided to serve us with a section 21 notice.??? My advise to anyone wanting to rent or sell a property via YAB then Don’t…"

"Definatly give a wide birth regarding renting or selling from these set of cowboys. Wouldnt trust them with my daughters dinner money. Upon viewing property, i was promised that it would be painted and carpets laid. They laid the carpets but i had to clean the mess but the flat wasnt decorated. I didnt get shown where the gas and electic box was. I painted the flat myself because to my standards the flat needed painting. I was given a welcome pack, which was the only decent thing they did. I was promised it was long term but after 12 month i was told the landlord wants to sell. The gas boiler didnt get serviced with in them 12 months which is a legal requirement for rental property. I gave my notice, when i handed my keys in i explained to one of the staff about every key. I also had a spare set cut for them. To be told i hadnt handing my post box key in. Very poor staff that havent got a clue running the office. Upon trying to recieve my bond, its took them 21 days to recieve it, after several phone calls and emails to be kept being told they was workin on it and they would be in contact later. I felt i had to do all calls and emails regarding recieving my bond and i felt i was going to have to hand it over to a legal team to deal with. This experience has caused a load of stress and upset. Especially the current climate where in, and needing the money for the new property your moving into. On the tenancy agreement it says it will take no longer then ten days to sort. They can gladly take your money at start, but when it come to getting it back a complete nighmare. When your bond is supposed to be protected by another company. Definitely give this estate agent a very wide birth, unprofessional inside and out i honestly dont know how they keep going with all negative reviews on their web page. Yes they send a reply but same old samw old " were sorry where having a sytem turn around" they honestly dont know how to look after tennants. Wouldnt recommend to any body. Not even worth 1 star for the review."

"Been a Tennant with YAB for the last ten years... Freddy has been most helpful in the last few weeks helping me get repairs sorted. Cheers. I no longer dread when somthing goes wrong with this lad is on the case. Very pleasant to talk to too."

"After months of trying to talk to someone about repairs to our property, I talked to Freddie who has filled me with some hope that he will get the jobs done. What impressed me was that Freddie phoned me back with an update . Even though I haven’t got a date for the jobs to be done I feel confident that at last someone is dealing with it. Thanks Freddie Update on my experience with YAB Lettings This agency has turned into a 5 star company since they have new staff. We had a few repairs that needed dealing with and has been contacting YAB with no joy for about 3 months. As soon as Freddy was on the case, not only was all the repairs completed but he also gave a follow up call to make sure that we was satisfied and to see if there was anything else he could help with. 5 stars for Freddy. I now feel confident that any future issues will be dealt with. Thank you Freddy"

"Amazing experience using YAB as my estate agents so far. Having received a very welcoming and professional service provided by the office staff, I’m looking forward to being kept in their capable hands throughout my tenancy. Also received a lovely house warming gift, which I was thrilled about… Would recommend these to anyone!"