Vanity Nail & Beauty Covent Garden 180 Drury Lane, London WC2B 5QF

"Very poor customer service. The process was so painful, I thought my fingers would fall off. When I asked the nail tech to shorten my nails he just said 'No!' to me which is very rude and he didn't even check the nail shape to see if I liked it before he did them all. So of course I left the salon very unhappy. When I went back on the same day to get refund of £40 because it's ridiculous to pay that money for nails you hate. Of course they never gave me the refund. They did offer to redo them again but I said no since it was so painful in the first place, why should I put myself through that again. Then, when I tried to compromise and ask for a French tip instead they said they would have to charge extra and then refused to even give me half of the refund. Then when I stated I was trying to be polite and find a solution the nail tech was very rude and sassed me so I ended up walking out of the salon. I will not be going back. Overall, wrong shape, painful experience and refused a refund. Very poor service."

"I got permanent white tips (acrylic). The guy who did mine nails was in a hurry because he got another booked client waiting so I can definitely tell the service is rushed because he filed the nails so violently that I got bleeding cuts all over my nails. Honestly it was so painful and traumatized to sit through. After that I had to wear plasters over my fingers....so??"

"Honestly had the best experience here. They're lovely and welcoming, and my nails are amazing!! Would come here now over my one near home."

"Went for a birthday treat with my friend today. I'm really impressed with the service. Nails are done so well, great selection of colours, staff are lovely - they even put birthday music on for me! Will definitely be back!"