Borehamwood Nails 140 Shenley Road, Borehamwood WD6 1EQ

"I’ve never had such a bad experience doing my nails ever. The nail tech guy cut my cuticles and scratched the sides of my fingers trying to file my nails down it still hurts after 3 days. Then I showed them a design and they told me they couldn’t do it probably because they were too lazy or it was too long for them to do. In my head I thought, ok not a problem that can be adjusted. Asked for ombré and it looks like a 5 year old did my nails, I’m not even joking I’m embarrassed to go out with my nails looking like this. Got a sticker on my ring finger with the nail done with clear gel and the sticker looks milky because the guy didn’t file the nail properly. Also the sticker is not straight and it’s coming off on one side but the nail tech tried to cover it up by adding more and more gel on it. I’m so unhappy with my nails The staff also speak less than basic English and you can’t understand them at all. Very rude because they make comments in their own language. I left the nail salon wanting to cry, ruined my whole Valentine’s Day"

"very bad. i’ve been to many nail places in the surrounding area and have not been disappointed how i was here. First of all they were very rude to me and my sister. There was no communication in what i wanted done and they tried to get my sister to pay more even though we both got a full set of acrylics. (i’m guessing they thought she wouldn’t notice as she’s young). The man who did my nails did them so rough it made my fingers bleed and there was no apology for it i am also pretty sure they were using dirty tools as one of these cuts got infected shortly after i left. They were also wonky and felt very rushed. When i left the salon i realised there was already bubbles on the polish. Not only this but i’ve had this set on for 5 days and one has already broken they definitely didn’t do them right they are very flimsy and could break doing literally anything. i’ve never had problems like this in any other nail salon. i wouldn’t recommend."

"Came in for a toe nail repair and paint. They lady did not file the nail straight and started moaning in her own language. when I asked her to file it straight across not at an angle she said it was straight. I asked for white tips. She said she would do that unless I had shellac. I had a red colour as I didn't have time to go elsewhere at this point. She smudged the big toe and tried to paint over it instead of removing tge polish and left crease like smudges in the varnish. She forgot the top coat and when iasked her toappky it she said she had done so, even though she couldn't find it after. Will never return! They didn't offer an apology at any stage or a discount. Rude and bad service."

"I was seen on time of my appointment but the nails that I wanted wasn’t the correct one. It cost more for gel and I didn’t want gel I wanted normal colour and they charged me for gel. Didn’t do an under coat with the powder for acrylics I can literally see through my nail. Cost a ridiculous amount of money for just Infills with a normal colour and a bit of glitter. I get it’s like an extra £2 for a bit of glitter but come on…. Over £30 is ridiculous when I only wanted an infill"

"Although service was swift and efficient I noticed that the overlay on my nails was not done to the usual standards. One nail was so thin the acrylic cracked a few hours later and some of the nails sides were neglected ... Not happy! Those are my real nails with acrylic coating"