Five Star Nails

"When I booked my appointment, I was clear that I wanted the £30 gel set and k also confirmed that when I got to the salon. When it came to pay I was charged £37 for the acrylic set by the same guy that I confirmed what I wanted from the start. He did not care that they have made the mistake and still made me pay the higher price. My sister was also getting her nails done, was also charged for their faulty service with the full each along with £5 extra for their lousy design of a Santa's hat on 2 nails which consisted of a red line and a white dot on the side of the nail totaling up to £42. And don't get me started on the wonky quality of the job that was performed. Save your money and go elsewhere as it's not worth the time."

"I've been using their services for the last four years. Sometimes, I’ll schedule an appointment, and I’ll still wait in line for an hour or more. Other times, my name will not be in the appointment book. I got in this morning without an appointment, they dissolved my powder, and I sat there for more than an hour and a half without anyone attending to me, with my fingers dry and ashy from the dissolving solution. I was in pain from a medical procedure, so I told one of the ladies that someone should shape my nails for me because I was not well so that I could go home and come the next day; she got upset, called a gentleman, who came to file my nails, cut it, didn't bother even to clean my hands or lotion it and told me I could leave. They charged me £10, and I left with my hands looking like this. They were so disrespectful and condescending when genuinely I wasn't well, and I had to go home. After this experience, I'm not going there again but to treat your customers this way is so unacceptable; irrespective, be kind to people; you may not know what they may be going through."

"The amount of times I’ve been there , every time different design . The prices are fair , every 6th visit is half price . Unfortunately hard with parking , location is good. Waiting times can be from straight away to like hour and half depending on how busy it is ."

"I’ve been using 5 Star Nails as a loyal customer for a couple of years now, I do feel like the quality has gone down recently. I’m finding myself going in more regularly to have my nails done, SNS manicures aren’t lasting longer than 6-7 days for me personally, this has happened with the last 2 sets I’ve had. Tony is always super accommodating but I think it’s just loosing its sparkle a bit. I’ve recently found myself going to new salons which is a shame but the quality that once was, is not the same anymore. Picture is of my nails before and 7 days after a SNS manicure, usually I can see cracks and chips from 5-7 days. It doesn’t feel as neat as it once was and now there isn’t as many layers of colour powder used as you can see the tip of my finer nails through the colour - I’m aware of the natural colour but it’s never been like this. Really hope this improves, will not be returning for a while."

"Amazing service as always! Five star are always accommodating and have amazing covid measures in place including screens in between each table and good ventilation. Tony and the team are always ready to try out any designs requested and my nails last for weeks before needing to be redone. Thanks guys, see you in the new year :)!"