Ted's Grooming Room

"Made a trip especially to get my hair done by Hasan Baran who normally works at the St Paul’s branch. Amazing as always, best service ever and wouldn’t go anywhere else. Have been getting my cuts done by Ted for seven years"

"Asked the young looking barber with glasses in the Moorgate branch for a particular style and even showed a picture for reference, absolutely butchered my hair and the end result looks nowhere near like what I asked for. (Let it be clear I went in there with a full head of hair and it was basically all clippered off rather than scissored) Got highly offended when I kept asking about things in regards to the haircut and also was incredibly rough when brushing my hair too. Got to a point where I didn’t even want to speak as it would of annoyed him too much. The particular style I wanted would of involved a lot more scissor work and I’ve basically been left all shaved back and sides with barely any hair left on top. Would not recommend and would not come back at all."

"Always a warm welcome at Ted’s and consistently good service from the guys. Would recommend highly to anyone in need of a skilled barber!"

"I went to Ted grooming moorgate branch my stylist was Mustafa he was exceptional from the get go. Very polite and welcoming. After taking my jacket he offered a cold drink and proceeded with my hair cut. He took my request and did as I mentioned. It didn’t take long to spark a conversation with him. The results are as shown on my photo I was impressed with the quality of hair cutting. The way he looked after the whole experience and took the time to even as if I needed anything else. Mustafa thank you very much and I hope to have another haircut with you in the near future. Regards Royce"

"Please can this review be shown to Ted Baker Grooming Room CEO. For 2 years I have been coming to the Moorgate store on a fortnightly basis. That's the equivalent of roughly £1400 that I alone am worth to your shop. This week I made a complaint because a totally inept barber (not his fault) was allowed to cut my hair. I had to stop him and ask another barber to intervene. Two weeks prior to this, I also left your shop with a totally disastrous haircut. I assume this barber was also new. I did not want to embarrass either barbers there, and therefore paid. I followed up with a complaint, asking for a refund for both of these, which you have just denied. If anyone want a dissatisfactory customer care service, an appalling attitude on the phone, and cheap, inexperienced barbers, then go to this shop. You might be lucky and get one of these two that I had. A disappointing outcome to a loyal customer. You should be ashamed of yourselves. I will not be returning. This review will be sent by post to your CEO, and every customer review page. Very disappointing outcome for you."