Harlequin Property Services

"0 stars. ABSOLUTELY TERRIBLE. Edit September 2022, they are STILL holding my deposit illegally and have been since November 2021!! Do not rent or buy with this shoddy outfit. They do not respond to emails or phone calls. They’ve been holding on to my deposit since November and have stopped responding to my emails. Avoid at all costs! Apparently never passed my rent on to the landlord either and don’t pay their contractors"

"So far in process, will update as we go. I was shown the property, very lovely lady (can’t remember your name, sorry!) but was very impressed. Spoke to JEMMA and Carla a few times and nothing but great, yea I mean communication can slide a little and I’m wanting updates like daily which is unrealistic but they do try and you can see that. They’re busy people. Hopefully in a couple of weeks this can be a 5/5 review. Thank you ladies! Keep up the good work."

"Do not give this company any money!!!! Took us months to get a holding deposit back (they withdrew the application due to a landlord issue). Their phone is never answered due to "them not being based in the office" (when they're really just hiding around the back) and they take days to reply to emails, or just ignore them! Was a really stressful few months and glad we're far from them."

"We viewed the property with Harlequin warning us that it was still in a state afrer the previous tenant moved out. It was filthy but we understood the issue. There was some damage to some areas and we outlined that we would want those to be repaired. There was also no shower installed. We advised that we would want a mixer/shower tap installing and that would be a deal-breaker. A fortnight later they asked us if we would like to go for another viewing as they had made progress with work. They then called us back as the keys were still with the builders and they could not get them that day. This excuse continued for another 2 weeks as they also replaced the front door. We finally arranged a new day and time. We arrived a few minutes early, they then rang to say that they could not make the time as once again the builder had not dropped off the keys. (I had stopped believing this lie, I just think they're incompetent). They arranged for an hour later. We entered the new property and it was still filthy. The issue was though, they had painted the walls, while it was filthy, so they painted over the dirt. None of the damages had been repaired including a crumbling kitchen unit door. When I mentioned the shower not yet installed Carly advised she didn't know anything about it and that I was best going to the office. I decided to do just that, on my way, another one of the Harlequin team called me and advised that she was just going to refund my application fee. I agreed and feel like I dodged a bullet. I feel sorry for that landlord as the house was still on the market by December. They have a lot of properties on Right Move because the ones not listed with them go but they stay on the market because all locals know their reputation. Incompetent, lazy, like to skip corners and scam tenants. I found a much better property not for from the one above as that was the area I wanted."

"We've been renting our current property through Harlequin for just over a year. Upon reporting a number of maintenance jobs that required rectification recently including replacing the door on the cooker after it blew out (only fitted last year) and the living room carpet, the jobs were approved and undertaken in a quick and timely manner. We mainly dealt with Jodie throughout and found her to be extremely friendly and helpful. The staff are always willing to listen and help wherever they can and we are very happy to continue renting through them. Despite previous reviews this is not a fake account!!"