Number 1 Letting

"I am really happy with "Numer 1 Letting" customer service. We have been looking for a property to rent in the last 2 months, even though we were unsuccessful and ended up renting from a private landlord at the end, "Number 1 Letting" customer service was outstanding in comparision to other agencies we were dealing with. I reccomend their services."

"Let from Number 1 for almost 10 years. Always very responsive, very helpful even when the landlord themselves for various (valid) reasons wasn't. Friendly in house staff, maintenance staff and subcontractors always very professional. Willing to work around my own unusual working hours for visits and maintenance works. Couldn't have asked more."

"I had 12 years at my property. Number 1 letting took over last year. Since then number 1 letting have been fantastic to deal with and nothing but helpful. Everyone I’ve spoke to have been excellent and made the transition as smooth as possible, nothing but praise for number 1 letting."

"I’m very disappointed with the service from Number 1 lettings. My partner and I have had multiple issues since moving in a month ago. The letting agents claim our house was “professionally cleaned” prior to us moving in and claim they have an “invoice to prove it”, however the photos I took from our house were absolutely appalling when we moved in, and show more evidence than an invoice ever will. Their excuse was that “cleaning is subjective” and we have different standards of cleaning…dead spiders, carpet stains, cobwebs, food stains, toilet dirt, hair and mould have nothing to do with high standards. Our carpets hadn’t even seen a vacuum, let alone been professionally cleaned. Unless the letting agents stood in our house and watched the cleaners do their job, I have no reason to believe it was cleaned based on the disgusting pictures I’ve taken. We were promised the repair of a couple of things before we signed the lease, they were not completed until over 3 weeks after signing for the property. We were even told (and backed up by) the maintenance guy who came to quote the work to be done that we were not to use the shower until he fixed it due to the severity of black mould and lack of sealant. We chased up the agency for 3 weeks asking when the work was going to be done, as we could not shower in our own house and we had to stay with my partners family. We paid for the house for 3 weeks without even being able to live in it. I’m not impressed with what has happened so far - this is our first home together and it has made what should have been a very exciting time for my partner and I a stressful and anxious one. I sincerely hope the rest of our tenancy goes more smoothly."

"Highly recommended, likely the best letting agency I've interacted with. As a prospective tenant looking to move into a new property this year I expected a more challenging journey, not the case with these guys. Practically everything was arranged & sorted for me efficiently with no fuss or delay + the added bonus of prompt & frequent communication. I can only comment on the tenant side of the fence, however I can vouch for the efficacy of pre-tenancy checks to cover landlord security also."