The Vanilla Room 123-125 High Street, Hornchurch RM11 1TX

"Really love my new hair colour, cut and style! This was my first time dyeing in a salon and Sam explained everything perfectly and took on board everything that I asked for so couldn’t be happier! The process was so smooth and enjoyable from start to finish - my hair now feels a lot more healthy and smooth and the colour looks amazing. Everyone at the salon was really friendly, attentive and helpful too. I’d definitely recommend and come back soon!"

"Estelle was very welcoming and made me feel at ease when I wanted to change my fringe style to something I weren't sure if it would suit me. She was very understanding when I explained I have never really let anyone go near my hair and so she talked through step by step what was happening. Great conversation to keep the nerves at bay and did an amazing job on my hair and I loved it. Would recommend her to anyone needing a hair cut, I will try and request her again when I need another cut. Thank you Estelle so much!"

"After being highly recommended, I decided to book my mum in for a haircut and colour. So we specifically booked her in with the most senior stylist and emphasized on this. Firstly, she was told to pop in for a colour test on her hair and then 5 days later was told to pop in again for a skin test just in case of an allergic reaction. Two days later, she turned up early for her appointment and a young man started working on her hair. She got her hair cut and then as the stylist was blow drying her hair, she questioned whether she was suppose to get her hair dyed before it being blow dried. After questioning staff, she was told she was only booked in for a cut & blow dry despite being colour tested and skin tested. The stylist had spent so long on her hair that she was told they were running out of time to do a full head dye (because they were closing soon) so she eventually settled on getting just her roots done to cover her greys. £125 later, my mum left the salon feeling disappointed. This salon was unprofessional and made her feel under-valued and frustrated. Her hair is uneven, like layers were not blended in at all and her roots were so poorly executed, it was not only patchy, the colour didn't even match her hair colour. I called to speak to the manager about her experience and was offered time for someone to look at my mums hair and try to fix the problem. But my mum was so traumatised by the whole experience of feeling insignificant and belittled, she does not want to set foot into this salon ever again."