Headlines Bexleyheath

"Montana did a lovely job with my hair. I’m really pleased with it. She was also warm and chatty and I would definitely recommend her and the salon"

"I have been a client at the salon since 2016. Since then not only has the name changed but the hairdressers. With long thick hair the staff before use to be equipped to do my hair. Unfortunately that’s no longer the case. On my latest visit I had a hairdresser do my hair for the first time and the job took a lot longer than it has previously. I could sense from her attitude and tone she was frustrated by how long my hair was taking to finish. But as she done a decent job, they have my hair colour on the system and I’m a regular at the salon I decided to re-book. Since then I’ve had two appointments cancelled because on both occasions my “hair is too long and thick to do with clients in-between”. Today I’m told 5 hours before my appointment time when I have already made child care arrangements and swapped my shift to be able to make this appointment. “We can re-book you for another day” is not good enough when these plans have cost me time and money. I am told as I booked though the website the allocated time for my treatments is not correct (not a fault of mine) and after they looked at the notes this morning they read ‘double the time when doing this clients hair’ as previously stated since 2016 I’ve never had this note on the system because it’s never taken double the time until now. If staff don’t have the patience or skill to do all hair then I prefer they say that then come up with what I believe to be excuses. After all these years I will now look for somewhere else where I feel welcome and the staff are happy to do my hair rather than feel unwanted or a burden. The booking system needs to change as well as some staff."

"Prejudice establishment that cannot handle curly hair! This establishment has no integrity or respect. Do not bother. Cancelled my sisters hair appointment several times and refusing to serve her on several occasions without giving her a decent reason. After sorting out childcare, they cancelled on the day after finding out from other staff members that hair is curly. Montana wrote on her booking notes (god knows what) that makes everyone cancel her appointments. If Montana is intimidated by curly her, the truth is all that is asked for when you’re lacking in skill, patience, and respect. No skill, no style, no class. Nasty experience."

"Really disappointed with my last experience of this salon. I’ve visited this salon a few times now and had the same girl who’s always cut my hair lovely, always booked online and never had a problem. Today, an hour before my appointment I get a phone call to say that I can’t have my appointment as the time allocated isn’t enough for what she needs (then this needs to be changed on there online system - not my fault) so my appointment was cancelled. I booked this appointment as I have plans tonight and all weekend that I wanted my hair done for so I’m now really disappointed that I couldn’t have been told this at least yesterday so I had time to get an appointment elsewhere! I’m now left with a voucher for a salon I never want to go back too that I was given as a gift because family got me one knowing I like this salon. I’m now also having to call round loads of other salons I don’t know to try and get a last minute appointment!"

"I have had really good experiences with this hairdressers so far. I have been using them for the last year since moving to the area, but I was a bit disappointed about a last minute cancellation for my most recent appointment a few weeks ago. I was not using my usual hair dresser due to availability, and the person I was using for the first time didn't feel confident completing a curly blow dry on my textured hair during the time frame, so my appointment was cancelled 2 hours prior to it taking place, via phone call."