The Smethurst Hall Cat Hotel

"As with many other cat parents I was worried about leaving my cat for the weekend, but the staff couldn't have done any more for him. They allowed me to set his room up, bowls, scratching post, rug, water, bedding. For litter They only use wood pellets which my boy will not pee on, but I brought my own wood chippings which he does. Only one wet food available, Felix, It would be good to offer more of a selection, especially as this is meant to be a high end cat hotel. He was well looked after, staff clearly love what they do, he was checked regularly, they gave him cuddles when he asked for it. He was happy and relaxed when I picked him up. Have booked again :)"

"Had my cat here a little while ago. Impressions are that it is clean and well maintained. There was a member of staff called Suzanne who was very knowledgeable and set my mind at rest about leaving my cat here that it would be well cared for. I would recommend to any cat owner."

"Staff are very helpful and take note of individual cats needs. Visited several times and the cattery has to be the cleanest and well run in the north west. Initially reluctant to post as it may be harder to get our cats booked into a very well run facility."

"My cat recently stayed at this cattery. My cat is normally an indoor cat and doesn’t like other people or cats. Her stay was quite traumatic but what made it worse is that the cattery didn’t do what we told them to do. Her litter wasn’t changed with the litter given, her bowl wasn’t changed to her bowls either which made it worse for her. When she came home her bed and blankets was wet through. It was disappointing to see my cat through this kind of stress and how no one checked up on her regularly. We also emailed for pictures and to see if she was put in the outdoor pen but received nothing back. We were overcharged as we thought she’d be moving to the outdoor pen but she wasn’t even moved when we to go collect her."

"Luna and Lily have been on thier holidays twice to this cat hotel and I couldn't recommend it highly enough. We have 2 skittish cats who we adopted from the rspca, although settled at home, they do not take to strangers. They have come home both times and back to thier usual selves each time. The staff listen to concerns and try and give advise which has proved helpful. I wouldnt leave our babies anywhere else now."