Broken Cross Veterinary Surgery

"having taking my dog for the third time with the same ear infection and getting a consultation charge each time and different meds each time i feel they having my pants down today i was charged £160 again this time they took a swap why that was not done the second time. this is like taking something for a repair and it not getting fixed but each time having to pay to not get it repaired"

"My two elderly dogs were welcomed with open arms and made to feel very comfortable during their visit. The whole team were brilliant, results came back quickly and I’m confident with our care plan and vet Holly’s suggestions of how to go forward. Nice to have a friendly vets where the dogs aren’t nervous to come through the door!"

"Been with this practice for 5 years absolutely outstanding when dealing with Ray who retired in August 2022 - no one made me aware he had retired which is telling in its self Sadly experience recently throughout practice has been appalling over last 3 wks in dealing with my dog - from outset poor administration - lack of clear communication internally and with me and attitude very arrogant and not client focussed also ganging up behaviours I practice when you try to express concerns - got impression just interested in the money and not getting the dog better - moved vets mid insurance claim - traumatic doesn’t cover it and main vet apparently not interested and turning it into my fault but dog not even diagnosed after 3 weeks - get a grip - avoid at all costs at this time - Dec 2022"

"Ray is amazing! The other staff, sadly I didn't catch the names of the staff but they are very professional. And beyond incredible. I was so proud of my pooch being with them. They made me feel very safe and left me feeling very confident that my dog will be well cared for."

"Lovely lovely friendly people. After trying numerous vets and and being told different things were wrong with Suzy cat, trying different meds, x rays and loads of tests we were so pleased to get a vet who helped us and was so truthful. Thank you so much would recommend to anyone who wants support and help."