Browbabe 75 Hadlow Road, Welling DA16 1AX

"I had quite possibly the worst customer experience of my life here. I booked an eyebrow lamination and attended with my daughter. When I walked into the salon I immediately did not feel welcome. There was no hello just straight away, we do not allow children in here, they will not be able to do the treatment and will be charging me 50% regardless. They were extremely rude, no attempt of trying to book me another appointment. Complete lack of empathy and kindness. I have reviewed their website, there are no T&Cs let alone a mention of not allowing children. I accept no children is mentioned on the booking confirmation (which I didn’t notice beforehand) but this is after the booking is made and payment details are taken. I understand why they couldn’t serve me in the end, but to charge me when someone made a genuine mistake or try to book another appointment is wholly unreasonable. I am a busy working mum who did not read the small print of their booking confirmation. Their priority is money, they have no regard for customer experience or their feelings. I even tried to email them afterwards to resolve matters. They did not respond, they just charged my card. Do not come here and spend your money. There are much better salons and small businesses out there who actually care about you and not just your £."

"I had Russian lip filler with nurse Elizabeth, she was very informative, knowledgeable and made me feel comfortable from the start. Also to mention, I’ve had lip filler previously that was quite painful but with nurse Elizabeth I hardly felt it!! Would definitely recommend! will be back in no time x"

"Amazing salon - looks stunning inside....ultra modern, clean, glamorous and very tastefully done. The staff were lovely - so friendly, warm and welcoming. I felt completely comfortable in their care and Kayleigh was wonderful. I didn't have a clue what I wanted and couldn't even remember what I chose when booking. So she showed me an album of some of her work and I was able to select something that she could replicate. It was so relaxing that I could have fallen asleep....I was floating afterwards - a great feeling of calm. I will never go anywhere else - get booked in ladies, you won't regret it! A real gem of a place - 5-stars all day long."

"I have been coming to Shannon for my lips since 2018, she’s the only person I’d ever trust & always gives me the most honest opinion. I’ve also been to her for my spmu eyebrows and again wouldn’t go Anywhere else. Always feel so welcomed and comfortable in the salon and with Shannon just an all in all good experience! Would give more than 5 stars if possible!"

"Leyla has been doing my lashes for years! She’s the absolute best and a total perfectionist! The salon is beautiful, they make you feel at ease. Totally recommend I wouldn’t go anywhere else."