Picton Medical Centre (BRADFORD)

"Life is unpredictable these days due to the chaotic lives and life taking viruses hence I’d like to take this opportunity to rate Picton Medical Centre as 5 stars for the efficiency after receiving my e-consultation today. I know it’s difficult to get through on the phone and there’s times when I’m calling for family members and it’s so distressing but I urge all of you who know how to use the internet, please send an e-consult through! I’ve had some problems lately and I sent an e-consult around 2pm for me to then get a call around 3:45pm on the same day booking me an appointment to see Dr Selina. Dr Salina was very efficient, very thorough and as I had clearly stated my problems, had already made a plan in mind for me before I went into the consultation room. We followed the plan after my assessment and I was safety netted as per her professional advice. I’d rather stick to the surgery/doctors whom I’ve been registered with since birth as I’d find it difficult to engage and start from scratch again. I know times are hard and everybody is going through a rough patch but it takes nothing to be kind and considerate. Thankyou all at Picton, you’re all amazing!"

"This is an absolutely horrible place to be part of.. They don't are about anyone.. They don't want to see anyone they don't want to help anyone.. They have the most pointless automated message when you call them that lasts over 2 mins.. Then put in a que for over half and hr... Then finally when you do get through you are answered by some of the rudest people on the planet.. Who don't help don't care talk in a manner that makes it feel even more pointless to call.. Then everyday at they have training.. Every afternoon.. Training.. So u can't call then also.. This place was an absolute joke of a surgery.. Tried to get an appointment for my baby at the time who was only 6 months old.. Call after call.. Time after time same response.. Nothing... They should honestly close this place down as the Dr's don't see anyone and it's Karen's who take the call.. That's what it should be called Karen's surgery... Happy I left them for another place.."

"Being a patient from childhood I was Initially extremely disappointed with the medical practice when I was in need of medical treatment. However, I would like to take this opportunity to thank Dr Hafeez and highlight that it is possible for one person within an organisation to have a huge impact on winning hearts and minds as this Doctor has by simply taking ownership of my issue by actually taking the time to understand & assess my issue. I just hope that the efforts of Dr Hafeez are appreciated within the practice. Full credit for earning this 5 stars rating is due to Dr Hafeez."

"Where do I start ..absolute shambles!, it’s been some time that the surgery has gone down hill. I had an asthma attack at the surgery and they had to ask they doctor if he could see me, his answer was book an appointment, I told them to call me an ambulance, which is when I got seen straight away.They will not do anything when u have long running symptoms, when you have a serious Illness, because of their failings, you will still not be seen however I get over 20 nonsense messages a week from this place. I have just been too occupied to change doctors, but I advice you if you want to live a long healthy life, do yourself a favour and go elsewhere!! they put you on hold for over 45 mins only to turn around and tell u sorry, u called at the wrong time, sorry that clinic isn’t running, always an excuse not to mention the tone when spoken to, like you are a toddler, the endless times they have lost test results or have no clue about anything u ask. My extended family have all moved, I will be doing so too."

"Called the surgery today in regards to my mother in laws medicine I had concerns about her hip pain. Sania the in house pharmacist was extremely helpful with taking down the history of my mother in laws health. We were able to see the dr the following day."