Firezza

"I’m actually so incredibly disappointed. I’ve been a loyal customer with this branch and in December an order I made took half an out from restaurant to door to arrive due to an incompetent driver so arrived stone cold and stale. I was offered either a new order (wasn’t risking that!) or a 50% refund and keep the cold food. Went for the refund partly to also not let food go to waste. What a mistake! A visit in to the branch to follow up a few weeks later and I was told it was with head office. Three follow up emails with absolutely no response. Three months later. You should treat your customers better!"

"I would like to give 0 to be honest . Awful experience last night 19.10 pound charged on my card but order never delivered. I have tried to call the restaurant many time no answers. So I have decided to go there , guess what ? It was closed and it was only 21:00 . How is it possible to accept order if the shop is closed ?? I contacted them online and i am still waiting for a reply and obviously a refund…never again"

"Ordered a pizza for delivery which was accepted and charged. After an hour and a half, no answer on the phone my bf drove to the shop and it’s shut! All opening hours say they should be open and the order was accepted. Absolutely terrible, will be expecting a full refund!"

"Ingredients are tasty and high quality except the dough needs work. Was far too tough and really hurt my jaw chewing it… Prices are also steep compared to some other authentic sourdough pizza places. If the dough was better they’d be on 4 stars easily but at the moment it’s a 3. Better than other ‘pizza’ takeaway places but for a proper wood fired oven place it’s not the best. Edit: jaw is actually still in pain from chewing this dough 4 days later"

"5* Service - Pizza was delivered within 20 mins. Mind blowing. 5* regular pizzas were delicious!!! 2* the vegan pizzas are a bit clapped. There was roughly a 40% cover of cheese on the pizza and the other toppings were also sparse. Therefore, 3* overall"