Domino's Pizza - London - West Ealing

"The worse service from the manager I received my order after 1 hour and 20 minutes And they are so rude when you call them . Cold pizza and wet box after more than one hiur waiting That manager should not work as a manager .."

"Two items were missing from my order, the BBQ chicken wings and pepperoni dough balls. I immediately called the store at 9pm about this and they said the two remaining items would be dispatched and delivered in 15 mins. It wasn't. I called again after 20 mins and was told it was on the way. It wasn't. I called again an hour later at 10:20pm and was told it was still in transit only to be called back 3 mins later and be told by the branch manager, Bogdan, that there was no intention of delivering my missing items. He said he packed it himself and both he and delivery driver checked the contents before sending it off but clearly they didn't check it properly. I would not call chasing a missing item at 10:30pm on a £75 order for no reason. I find it hard to believe the delivery driver was in transit for over an hour and then asked to turn back by the manager as I live 20 mins away. I believe the store had no intention to deliver our missing items and the manager Bogdan provided a poor customer service as he refused to even supply a partial refund considering it's c. £10 worth of missing items in a £75 order. Very, very poor customer service and this business will lose customers as a result. I will NEVER use this or another Domino's again."

"I placed an online order and my food came stone cold. I called and told them it was super cold and wanted a replacement and they could take the whole order as I didn’t eat it. They didn’t come to collect and deliver a new pizza. I managed to speak to the manager and he told me I will be getting a refund. 2 weeks later, no refund and no memory of any of this taking place. When I called up to chase the refund, he hung up on me. Never will I order dominos again!"

"Had a really weird experience/encounter with driver. Spoke to manager Yunus (sorry if incorrect spelling) and he resolved the issue for me. Sent another driver with the missing items, very friendly guy, good customer service. Thank you to the manager."

"Undercooked pizza, was not cooked for long enough, pizza fell apart, asked for it to be well done and it came like this. Very unhappy with the service"