M&S Foodhall,

492 Bury New Road, Prestwich, Manchester M25 3AN

"Extremely friendly staff nearly always have what I want great for a small store"

"Nice little store, well stocked & easy to get around. Has a good selection of luxury & budget goods."

"I ordered a pair of boots from M&S Bury branch to be delivered to the Prestwich branch. I ordered them and paid for them on 4 Nov 2022. I was advised they would be delivered to the Prestwich Branch by 6 Nov 2022 but I would receive a text confirming that they had arrived. As I didn't receive a text, I called into the store a few days later to be told they hadn't arrived and to wait for my text. As I didn't hear anything further, I rang the Bury branch only to be informed that the boots had in fact been sent to the Prestwich store, but as I hadn't collected them, the order was cancelled and my account had been reimbursed. I am really disappointed by the service (or lack of it) and the fact I was not notified and that my boots were sent back. I will now be looking elsewhere for a pair of boots!"

"Visited at 7:40 pm. Had members of staff shouting across the shop floor get go to the tills as they were closing soon. By 7:50 the lights around the snacks area had been turned off possibly causing a trip hazard and it was not possible to read the labels on the products because it was so dark. By 7:55. The shouting across the store had now happened 4 times. By 8pm we were through the tills. Tried calling them on the local store number indicated on the receipt but this is misrepresented. All calls end up at call centre in South Africa and not at the store. Regardless of the calls ending in South Africa and the number called being for the Prestwich store. Matters were made worse when they stated that they only deal with on line sales!! Really horrendous customer service and being intimidated to get over to the tills because the store closes in 20 minutes is not acceptable. Poor and unwelcoming experience."

"I come in periodically. The car park was very busy today. It accomodates both M&S and Pets at Home. Today I went in. They often have specials. Today there were half prices boxes of chocolates to put away for that December 'C' word!! Or to indulge now. I originally picked up some Turkish delight then changing my mind at the till where the half price chocs were. Cashier was super friendly and helpful. On the whole I class this as a treat visit rather than a regular shop but pleasant visit today none the less. Follow up. Sat in cafe with cold tracker and rock hard butter. Not impressed. Simple item. Gordon Ramsay would not be impressed!"