Burger Plus (Ashford)

"Horrific Customer service. Ordered by telephone. Estimated 40 minute delivery, an hour and half later still no food. Rang a few times.had the phone put down on me. Was told I would get some free food… absolutely nothing when delivery man turned up and no apology whatsoever. Have tried to call back on numerous occasions but no answer. Food was cold!! Will never order from them again !!!"

"I placed my order through Uber eats, with specific special request, "no salad, no sauces, (on two burgers), & only one portion of chip's!, they couldn't even follow simple requests, it was even printed on the receipt from there system, after the food was delivered & the rider had left, i went into my kitchen to plate my order & discovered the error, when i called them they were argumentative, saying the order was as placed, i pointed out that the requests were on the receipt, they confirmed this but still did not apologize for the mistake, they half way through the call put the phone onto the counter & took another phone order, but they did send a replacement order, which took another 45 minutes until the food was delivered. Poor customer service!, Bad attitude!, unprofessional!. I will not be ordering from here in the future."

"Ordered from here last night through uber eats and didnt receive two items (cheesy chips and jalepeno bites). No notification from restaurrant to pre warn me, my wife had ordered these items as she is a vegetarian but instead had to make something at home! Received a refund through uber eats but this is shocking customer service!"

"Very poor food quality. I ordered a lasagne and it was super greasy. The chips were dry. The corn on the cob was brown and undercooked. I also ordered a chocolate milkshake and they sent me the 69p yazoo chocolate milk. Really disgusting and horrible. I payed £25 and barely ate anything nor my partner"