Domino's Pizza - London - East Sheen 188 Upper Richmond Road West, London SW14 8AN

"I am disgusted and revolted, and not because of the cheese. I feel my stomach drop as i stare at the empty space where my pizza should be. It has been two hours. I had to have dessert first, which made me feel as if i had dishonoured every god in existance. Not only has this exhibited a concerning disintrest in their client's wellbeing but also a serious lack of organisation within the company. My driver went awol and his boss did not know where he was. My friends had to sit on the doorstep eating cold soup, waiting for this man to arrive. It was a someone's birthday. But he did not care. At this point i do not even want a refund (however they did not offer to provide one) but a heart felt apology from all those at Domino's East Sheen. At least thirty hard earned pounds from this teenager were wasted tonight. Despite this, there was no hurry in their next step of their delivery. 30 minutes later, as we saw the driver through the window, we screamed with excitement. The driver had the audacity to not acknowledge the pain and suffering we had gone through. I laughed in his face, hysterical with hunger. His compensation for our pain — a big dip."

"Unreliable place when it comes to delivery times. It is best to avoid making an order from here as there is no way to know when your order will arrive. Furthermore, their customer service is unresponsive."

"I ordered a pizza and 2 bottles of 1:5 coke and the guy turned up with 1 bottle of coke and promised me he would drop the one later but didn't came back, so l rang the store and the manager said would get one to me and l still waiting 4 days later. I spend many years ordering from this store and this the they treat a regular customer. I won't using them again."

"Second time I have ordered recently - both times the pizza has taken over two hours, when I track the pizza and the location on a map the driver is just sitting stationary in the same place. Rude staff. So disappointed, I will be recommending and telling everyone about our experience and the terrible service we have received. For fast food 2 hours twice in a row is appalling"

"Just had the best customer support experience. Our pizza was accidentally delivered to the neighbours, who kept it. The team were super sweet and just redid the order. The delivery man took some time to have a nice chat when delivering the second round of pizzas. If you are reading this, thanks again! :)"