Kings Medical Practice

"Garbage service wait on hold for ages only to be told no appointments left for today. Can you guys not change your automated message service to reflect that. So that we don’t have to be on hold for thirty minutes to get told hard lines go be sick somewhere else."

"A tragedy. It's almost impossible to get an appointment with a doctor. The receptionist with blond hair is very rude and surly. Instead of helping, she finds obstacles and problems to get rid of the patient. Every time I wanted to make an appointment with a small child, she referred me to Wakefield or she said there was no room left when in fact there were only two people in the waiting room, probably each going to a different doctor with a different problem. What used to be a friendly clinic now is just embarrassing low level service with a pretentious receptionist with a sneer when you leave a sick child and without any help. Doctors very helpful and polite, but callous reception to be released immediately."

"I have always found the reception staff to be friendly and courteous, in person and also on the telephone. Today was no exception. I called in to the surgery at 5pm with an enquiry. The lady, who I think was called Amy, was very helpful and patient, especially as I had to go back in again, as I forgotten to ask for to some extra information. Thank you to all the staff for all your hard work."

"I have recently moved from my old GP surgery to King's Medical and having read the reviews here I thought I had made a huge mistake. 1st call to them there was a 20 minute wait, I then requested the option of calback. 10 minutes later I was talking to a member of staff, everything sorted. Today I did the same to request a flu jab, by 4pm same day I had my flu and covid jab. All done. I then made a nurses appointment whilst there for December all booked in. I do understand the phone delays but can assure you it was the same in my previous surgery. By using the call back I got to the front of the queue quicker. I cannot fault them, everyone was nice and I hope under the staff shortages at the moment, people take that in to account."