Nuffield Health Oxford, The Manor Hospital

"How can this hospital not have an average 5 out of 5 review? The staff are ever so pleasant, professional and caring. I was not feeling well when I went for my x rays this week and there was a mishap; if it wasn't for the friendly and caring staff, I would have been in a pickle that day. Thank you so much for looking after me, I cant thank you enough."

"My partner went for an MRI on 7th Jan and is *still* waiting for the report to be returned to his insurance company. We have both called several times, only to be told they will look into it and get back to us. The team are very friendly, but perhaps to just get us off the call. How is this possible? Would not recommend unfortunately as waiting nearly 6 weeks for results when in pain is not on."

"My insurance company referred me in October, tried to get an appointment but was told I had to wait for a response from the medical secretaries. Waited three days, still no response. Called the main number 11 times, went to voicemail every time. Finally got through and got given three numbers for different medical secretaries, two went straight to voicemail and one was disconnected. Called my insurance company back and got referred to a different hospital. Finally got a response from that October call in December. In that time I'd already had my initial appointment, tests and follow up appointments at the different hospital I got referred to. This kind of service is absolutely ridiculous from a private hospital. Admin staff need to be empowered to book appointments since the medical secretaries can't be bothered to answer their phones or email."

"As with other reviewers the clinical teams are great but the admin/“support” team are appalling. My consultant requested a test and I received a diagnosis over eight weeks ago. It is quite a serious issue but a very simple treatment - a two week course of antibiotics - but I am still waiting to get a prescription. I have sent numerous emails and left phone messages over the eight weeks but never had any replies or even acknowledgements. The issue is not causing further complications which I have raised in messages but it is clear that none of these have been passed on to the Consultant. I would definitely advise avoiding this “hospital” and go elsewhere even if it means extra traveling"

"I cannot fault the clinical team they were super efficient, kind and helpful. BUT I would not choose to be treated there again! It is a 'pain in the neck' to park in the underground park it is so small. Reception were unhelpful and had no idea who I was, after 3 futile attempts I was found by a member of the clinical team as I was then late. There are no private rooms to speak with a Doctor after tests are completed! I had to finish getting dressed in an alcove!"