Holiday Inn Birmingham - Bromsgrove, an IHG Hotel

"What a fantastic experience. Such a lovely location and top class staff! Rooms are a bit dated but they are upgrading Facilities are great- kids loved the pool and playing around the hotel without the fear of staff telling them off for being kids. All staff were extremely helpful and friendly. Food was good"

"Not impressed with a chain that promotes itself as quality provider. Once past the nice shiny reception area it goes down hill very quickly. The hotel is tired, scruffy, poorly maintained and well past its best. I’d be embarrassed if it was mine. My room had no heating on a cold night. Can’t get an answer on the phone to reception. So go back to the front desk to discover another guest complaining about her room being cold and draughty. With no heating either. Apparently they’ve been getting work done and they knew there was a number of rooms with no heating! This didn’t seem to phase them and it was almost like they said, “yes? And your point is?” I demanded to see the duty manager who was perplexed that I wasn’t happy with the situation. He seemed confused I wasn’t going to accept the situation. So once I made it clear I expected a solution of some sort he went off and found a portable oil heater. Problem solved . But then I find in the bathroom empty shampoo bottles from the previous guest! The room itself was very dusty, grubby , worn out and shabby. The beds are VERY soft and uncomfortable. The walls are paper thin and noisy guests coming back at 1am banging about literally sounds like they are in the same room as you. On leaving the next morning after a less than restful night what with noisy neighbours, traffic noise, noisy plumbing, awful old bed, I find in the corridors fire doors which don’t close fully. This a crucial safety aspect for hotels with a sleeping occupancy risk. Totally unacceptable. I cannot recommend this place at all. I will NEVER be back here ."

"Absolutely LOVED our stay here. The staff go above and beyond! The meal options were amazing and the pool was a great hit with the kids. Loved the sauna and steam room for the adults. I would definitely come back. Felt so at home and the staff were super responsive - nothing was too much effort and everything is done with such warmth and friendliness. Hotel is so clean and comfortable. Really appreciated the complimentary snacks and drinks left in the room as well. We also took our two fur kids with and the staff made sure they accomodated them as well. Super service from reception, room service, the breakfast staff and the kitchen! All around! Thank you!!!"

"Stayed here a few times. The rooms vary from very good to very average unfortunately. The room this time was the worst one we have been in. Very small for a double. Bar had run out of many drinks with the promise of new stock the next day, but sadly no. On the plus side its very convenient, clean and comfortable beds."

"The restaurant was over priced. Had to order via your phone and hald the options weren't present. Short staffed, I was given the wrong sauce for my starter and by the time I could find someone to change this the starter was cold. Expect this in a cheap restaurant but not when it is about 16 pounds per main. Bed was very soft so woke up very sore. When we went to check out we were told we owed more money, we didn't open a tab just paid as we went. We were told that we had put stuff on our tab, and when we checked the invoice at reception this was not the food we had ordered. Someone had been putting all their food on our tab! This took quite a while to sort out and we had to argue with reception to not to have to pay this. The tab system is good but in this hotel it does not work, it needs an overhaul so people can't just charge everything to someone else. The key card also kept needing resetting, even when it was no where near a phone. The bar staff were good and the leisure facilities were nice, even if dated."