The Edgbaston Palace Hotel

"We had afternoon tea at hotel in dining room, which beautifully decorated in black & gold art deco style. All staff were welcoming and helpful. The sandwiches & cakes were extremely tasty and the harry potter style fog is fun!! We couldn’t finish all the scones so we had a cake box to take them hone. Definitely recommend, a lovely way to spend an afternoon."

"Unfortunately the staff were pushy and unhelpful when my Advertised Full English Breakfast turned out to be a sausage in a roll made the night before. Also I was forced to sign terms and conditions on arrival at 11pm which included no alcohol or food in the room. Ridiculous, it's not illegal to bring your own food which I had due to being on a work trip. Again, totally inflexible and unconcerned. Definitely spoiled my stay. Otherwise it could have been good value for money and the room had a decent on suite. However I did not feel at all welcomed."

"Hotel is very dated and old, we had no shower curtain or lock on bathroom door. Manager is very rude, and not a very nice man. Felt like he was on a power trip when I asked a simple question as to why we couldn't have the room we were advised we could have. Didnt try to accommodate, just wanted more money to sort our problem out. Also had our washing done, lost some of my underwear and the rest came back in drips and drabs, wet and smelling over the course of 3 days! Avoid like the plague."

"Do not use this hotel if you want them to host a large event for you. We wanted them to lay on an evening dinner for around 40 guests, but were told that because one of their key staff was going away that we had to have ALL the guests menu choices communicated to the hotel 2 weeks in advance, not 1 week - and there was absolutely no budging on that. They then cited their 28-day policy of not returning refunds, and so we have lost our £200 deposit. I believe it ought to be possible in this day and age to plan a evening of food with a week's notice, to show some flexibility and also to offer a refund of a deposit when this conversation (that surfaced all these issues) was all had 2 weeks before the event. I have little satisfaction in posting this 1-star review, which will cost this hotel far, far more than the £200 they kept, because we could have both won with a little customer service and negotiation. :("

"Good value rooms clear and comfortable. I did have a problem with the first room I was given but this was resolved straight away with no fuss. We were attending a function there and the function room was hot and seemed not to have air-conditioning. Breakfast was nice although a little small for a full English. The staff were all very nice and attentive. The pictures I have added were for a £55 room this was the first room I was allocated, see if you can spot the problem lol"