Copthorne Hotel Merry Hill-Dudley

"The hotel staff are friendly, rooms are a good size (but could do with updating - especially the bathroom. A shower screen would be a great improvement on the curtain). I used the restaurant once and the food was ok. I was glad to be able to control the heat in my room as it was snowing during my stay. A good location for any business in the area and plenty of shops, bars etc nearby at the Merry Hill centre."

"Warm friendly staff happy to go above & beyond. Clean, comfortable spacious room, great to have control over heating, thermostatically controlled radiator, and ventilation, tilt top opening window - fresh air! So almost silent compared to air con style systems in hermetically sealed rooms. There was also a stand-alone fan system available but didn't need to use that it. Good quality thick black out curtains so no intrusive light from outside at night, nice view over the canal. Good sized pool for a UK hotel, jacuzzi, sauna, steam room & plenty of gym facilities. Extensive range of food available for breakfast. I'd recommend & stay with the chain again."

"5 stars to the bar and restaurant staff who made our stay so perfect. They were able to attend to our daughters special needs without hesitation. With our daughter having special needs it would have been helpful to know in advance of the swimming pool opening times due to festive season. There was no information regarding the pool in terms of closure. This was an important part of our stay for our daughter. Everything else was superb"

"First and foremost, the staff were so friendly and helpful. Especially big thank you to Carl on reception, who was lovely and went above and beyond. And gave us a double and single room for more space. Really spacious rooms, great facilities and the added bonus of a lovely pool and leisure centre, with towels provided for swimming too! Close the Waterfront, plenty of parking. Can't wait to come back again!"

"I’ve been staying here with work on a near monthly basis for around a year now. The rooms are okay, a little dated but serve their purpose well. The food has had it’s ups and downs and the introduction of new menus, set and otherwise, has definitely improved it. However one thing that hasn’t faltered in this time is the service from one of the waitresses in the restaurant, Shelly. She has been a delight to deal with throughout all of our stays, great table-side banter, always smiling and happy to see us. Absolute GOAT at The Copthorne."