ScS - Sofas, Flooring & Furniture Cortonwood Drive, Brampton, Barnsley S73 0TB

"Well visiting this store was an experience. Never in my life have I felt as pressured and uncomfortable in a store whilst browsing as I have in this one. From walking in the store in a relaxed mood just wanting to have a browse and pick out the right sofa in my own time (was about 30 seconds) I was approached by a female member of staff who worked there who may as well have been attached by a lead to my leg whilst looking. I eventually walked off and found a sofa that had interested me so I asked for more details. What a mistake that was, the lady again appeared from nowhere, sat on the sofa across from me with her feet up and basically if she had my bank card she would have ordered it for me without any say I felt that pressured. Also raising her voice when I asked her to repeat a question that I had misheard. Rude, incompetent and quite frankly it came across as very desperate for a sale. Safe to say I’ll be buying from elsewhere, what a joke. I’m bewildered to say the least."

"Avoid cortonwood bought a sofa tried to charge me double the price added loads of extras without asking when questioned the lady said she had explained all the extras which she clearly did not"

"Exceptionally poor shopping experience. I was hardly through the door before 2 aggressive sales people tried to get me to engage in what I wanted. Despite explaining I just wanted to have a look first I was stopped by sales team a further 5 times trying the hard sell before giving up half way round second floor. Even then one of the team tried again as I was walking out. Awful, does this hard sell approach work on anyone?"

"Firstly, the products are fine but... we can't give more than one star because the service we have received to date has been really poor. We ordered furniture and three floor coverings. To summarise our experience: 1) they have pushy salesmen following you around the store despite telling them 'we are only browsing' (which is code for 'please leave me alone'), 2) we felt extremely pressured into putting down a deposit as it was 'last day of the sale' only to find the product was even cheaper the day after, 3) our orders were put through incorrectly leading to confusion and constant hassle by head office team who don't communicate with the store, 4) bad advice given and ordering errors by the flooring surveyor meaning we now have an awkward step at the door threshold between two rooms, 5) experienced significant delays in getting the floor fitting and many calls to head office could not resolve this issue, 6) frustration because of the inability to call the store direct to deal with issues, and 7) they ignore formal complaint emails and are not willing to apologise or learn from the problems we have had. Shop at SCS at your risk! It will take a lot for SCS to regain our confidence for us to shop there again."

"Great service received from a lady when looking for a new dining table and chairs. I told her what I was looking for and what I didn’t like. She found me very quickly exactly what I was looking for and even better it had gone into the sale a few hours earlier. Deal done!"