Furniture Village Sheffield

"My dealings with Furniture Village were excellent. A very helpful and competent young man called Omar dealt with our order with total professionalism and deserves an accolade for the way he enhanced your companies standing. Consequently i would recommend in the future"

"It was a worst experience for me. I ordered a bed on 29th Aug and was promised to be delivered within 5 to 7 weeks. Now it has been more than 10 weeks and there is no communication from them. Called customer service and shop many times and everytime they say it is coming in next week. But next week never arrives. Very poor customer service from Sheffield store."

"We were greeted by Jez who was extremely helpful, friendly and professional with helping us to purchase a new sofa. There was no being pounced upon which I appreciate. I would certainly recommend this new store, well presented"

"Super friendly staff and very helpful without being pushy. Ian was really knowledgeable and made us feel very comfortable when making our purchase. Would definitely recommend."

"I would not recommend Furniture Village to purchase from solely for delivery and after sales. They have a system where when they input your email incorrectly, they cannot try to send it you again with the correct email for your insurance documents, because their system doesn’t allow it, which is a pathetic excuse for someone who can’t be bothered to do their job. Delivery drivers are mostly contractors who purposely forgot half of the order because once again, “they can’t be bothered”, and they supposedly take pictures of damaged items for a replacement, only to find out when you talk to customer services that they never sent the photos in, making you ineligible for a replacement. Customer service is total mess, filled with people who do not want to help you, and are only bothered about their own gain."