Prestige Cars Kent - Service Centre

"Don’t bother with this service centre. I purchased a car from Prestige, 8 months ago. I was told to add the highest level warranty and service pack as it includes plenty of coverage, I did. 2 weeks ago the engine light went on and the car went into limp mode. I called the service centre and they told me that they don’t have any slots to see the car for another 3 weeks. They did offer me to leave the car with them just in case they could squeeze it in, I did that. I asked if they can offer me a courtesy car, since that’s part of the premium service pack, they said they don’t have cars available for courtesy for another 6 weeks. I ended up renting a car which cost me over £1,000 for the duration of the upcoming ordeal. A few days later they told me they took a look at the car and there was no light. They offered to keep it a little longer for one of their drivers to take it for a longer journey, to allow for the light to go on again. I did. Again, they called a few days later to say, they’ve now driven it further and have had no issues nor lights and cannot do much more. I wasn’t confident in their checks but I felt, maybe best to just sell the car back to them. I picked the car up and it’s true, the engine check light was not on. I went to their showroom only to be told the outstanding debt on the car is higher than the value of the car, by almost £4K, over £3K of that is the cost of the premium service pack. I left disappointed, but at least I had a car which was working and had no issues. The next day, the engine light went back on along with limp mode. Of course the service centre cannot take the car in for another 5 weeks. I’ve now lost confidence in them and will take my car to the manufacturer. Why am I giving them 2 stars instead of 1? Their staff are friendly, not helpful but friendly. And their centre is clean with good facilities. But overall, don’t buy a car from these guys and if you do, avoid the useless service add-ons."

"First I contacted by chat for a diagnosis on my audi then after a week after see none called me I decided to call and they took my details and still waiting almost 2 weeks ago and none called neither. No recomend."

"Got my Truck booked in for an MOT the very same day. The waiting area is really nice, with free refreshments too. The staff are incredibly friendly and helpfull, I would recommend this company 100%"

"Will well well. I've been delivering exceptional customer service for 36 years now and to this date never had it delivered back to me in the way I would like to give. This place blew me right off the water by their professionalism and natural ability to deliver great customer service. They keep you informed all the way through this exceptional journey. Bethany was super in reception. Very warm and friendly but very knowledgeable in the services they have to offer. Very clean and tidy. Wait for it in not finished yet! When I went back to collect my car I walked right past it as it was cleaned inside and out!!! Amazing! It really does make such a difference to receive quality service like this! All my family and friends will be going there from now. These guys are in it for the long run! Please go there and see for yourselves! Ricky"

"Very happy with my recent car purchase, competitive pricing, with good quality stock. All the staff I encountered on site were super helpful, special thanks goes to Luke Russell my salesman and the guys who move all the cars around between the sites. I travelled out of my way to visit this dealership, and have no regrets, would buy again if the right car appeared. Thanks to everyone at PCK, was a pleasure."