Dudley Wood Surgery 10 Quarry Road, Dudley DY2 0EF

"The staff on reception are so lovely and helpful, the doctors are extremely attentive and I’ve always received amazing care. Like any other doctors, it’s hard to get an appointment without having to wait a week or two but the care is second to none."

"We moved the whole family to Dudley Wood Surgery c.8 months ago, very glad we did. The staff on reception are both friendly and helpful as are the doctors and nurses we have seen."

"This should be 0 stars. The service I received from this GP surgery was disgusting. I sent in a urine sample on Monday as I had a suspected UTI and was also pregnant, no appointment with a GP was available so I was told I would have to call back the next morning. The next time evening I have severe cramping, I rang the surgery again to be told ‘you will have to call at 8am tomorrow to see if we have an appointment’ I went on to ring 111, where I ended up in an emergency GP appointment to receive antibiotics. The next day I had more problems so I rang this GP again, and was told to ring back again at 8am the next day. I rang 111 again where I was sent to the urgent care centre at Russell’s hall hospital, where I went on to suffer a miscarriage.. fast forward to this morning, 5 days later, I receive a text from Dudley wood saying that my initial urine sample needs to be repeated, so could I send in a new one today. I rang the surgery to tell them what I had been through this week, and all I received was “oh, I’m sorry”. I understand that the NHS is so stretched and there’s a lack of GP’s at the moment, but the service (or shall I say lack of) and attitudes I was met with was disgusting."

"Doctor Kalsi Called me exactly on time and was very thorough garnering the problems from me, it is reassuring we have a GP who puts his patients first. I think the office should complain about the quality of their line, certainly the line Dr Kalsi rang me on was far from clear with permanent buzzing and needs checking. Problems contacting by phone seem to be ironed out."

"Have been very disappointed with this surgery and it only seems to be getting worse. There is only 1 decent and very lovely receptionist and the nurses are always different locums. Dr Kalsi in my opinion is appalling and really does not listen to his patients or their concerns. I have left this surgery in floods of tears on many occasions because of how they belittle you. As soon as I am able to I will be trying to find a GP elsewhere."