Thorns Road Surgery

"Brilliant got sorted out straight away no problems very helpful"

"Would absolutely NOT recommend - string of issues with both admin staff and doctor led to changing surgery. Very poor communication, attitude and response times. (Only saving grace is the nurse)"

"1 Star is being very generous as this practice is a absolute disgrace. Starting with the incompetent reception staff who in the short time I've been with them have managed to get something wrong every time either me or my partner have been unfortunate enough to interact with them. My only interactions with a doctor was for my first prescription of my repeat medicines which I was told over the phone that I had gotten completely wrong (even though I have been on them for many years) then spoken down to and made to feel like I was inconveniencing her. The second time was for an adoption medical where she complained for nearly 20 minutes that she was overworked and under pressure and it was these non important things that were the cause. Now changed surgery and I recommend anyone else to do the same."

"In these trying times it's nice to get telephone appointments quickly. Receptionists are always friendly and help you feel at ease. Not a bad surgery at all."

"Absolutely brilliant service today from thorns road surgery. Came in to the pharmacy this morning to see all our nhs smart cards were blocked, which meant we weren't able to downloads patient prescriptions. Having rang numerous surgeries and trying our luck with our other pharmacy branches, a lovely lady (Wendy) at thorns road surgery went out her way to facilitate the unblocking of our smart cards at their premises with the help of the practice manager. They have taken us out of a potentially deep hole this morning and we have nothing but appreciation & admiration for their help and courtesy. Great reception staff and management!!!!"