Stourside Medical Practice 14 Birmingham Street, Halesowen B63 3HN

"My baby was very unwell, was expecting a call from the doctors. That never happened, when I called again the manager said there was nothing they could do. Even though they have a duty of care. He ended up in Russell’s hall hospital that night no thanks to this surgery. I will be writing a formal complaint. The reception staff are incredibly rude also always have been, I’ve had the phone put down on me in the past. The doctors you’ll see someone new every time and most of them haven’t got a clue. Dr Tank is the only decent one."

"Was going to get tested for ADHD/Autism. 1 year later, still not heard back. The whole telephone appointment is sometimes a joke, it's common for it to be something NEEDING attention in real life, and to be handed a telephone appointment to talk about the issue more. This isn't therapy lol Apart from that, have had a couple of appointments which have been made, and then booked in for a couple hours later in the day, which is fantastic, of course. Overall, positive, but, SERIOUSLY needs to work on mental health related subjects."

"Very incompetent,abrupt and unfriendly; basic knowledge also questionable as they make constant mistakes(during pregnancy I got prescribed medicine that cannot be taken in pregnancy),prescriptions being send to the wrong pharmacies or not issued at all, myself and my baby boy at some point were refused the REPEAT prescriptions as our ongoing issues simply disappeared from their system. I have now moved to a different surgery as this one is the worst I've ever been in."

"Unfortunately it won't let me give a zero star rating. Absolutely shocking surgery. Staff constantly aloof and unable to give me any answers, and became confrontational and aggressive when I inquire as to why I've been left for nearly an hour with no information. I arrived early for my appointment and other people were seen 40 minutes before I was called even though they arrived after me. Full of people without masks and no exempt lanyards even though there are notices everywhere that demand it as mandatory. Complete and utter joke. Do yourself a favour and change surgeries, this one isn't worth the time of day."

"Shocking surgery, Coombs Wood was great. Reception staff were efficient, friendly and genuinely sympathise with your call. Stourside have 0 compassion, reception staff are rude, give out wrong test results!! and are generally not bothered!. I've had a face to face appointment cancelled but not told until I turned up for the appointment!! Receptionist was holding the GP accountable and said the GP should have called me! I am losing faith at break neck speed with this surgery, not all doctors can be the same surely??!! Will be looking to move as soon as possible."